Bio
Experience
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i2a Technologies Pvt. Ltd.
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Gurugram, Haryana, India
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Senior Sales Executive
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Dec 2020 - Present
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Gurugram, Haryana, India
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Faremart Travels
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India
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Travel Consultant
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Oct 2020 - Dec 2020
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India
Achieving monthly sales target with assurance of customer satisfaction.Interfacing with clients over phone for suggesting the best travel options and cultivating relations with them for securing repeat business, ensuring quality delivery of services to the clients.
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Faremart
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New Delhi Area, India
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Travel Consultant
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Nov 2018 - Sep 2019
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New Delhi Area, India
Achieving monthly sales target with assurance of customer satisfaction.Interfacing with clients over phone for suggesting the best travel options and cultivating relations with them for securing repeat business, ensuring quality delivery of services to the clients.
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Assistant Customer Service Manager
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Sep 2015 - Aug 2016
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India
Interfacing with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business; ensuring quality delivery of services to the clients.• Developing & maintaining:• All kind of customer reports in MS Excel; reporting to the same to Marketing HeadHandling the entire patient’s and attendant’s complaints. Making the process smooth for them.• Achieving monthly sales target with assurance of customer satisfaction.
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DLF Utilities Ltd
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New Delhi Area, India
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Sr. Customer Service Executive
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Nov 2011 - Nov 2014
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New Delhi Area, India
Overseeing overall front office operations; coordinating with guests for resolving their concerns to enable smooth flow of day-to-day functions• Assisting & managing the department according to the established concept statement providing courteous, professional, efficient and flexible services• Handling the smooth running of operations in close coordination with Administration / HR and other relateddepartments on a daily basis• Providing maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly• Executing & supporting marketing functions, thereby achieving increased sales growth across Delhi region
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Education
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2010 - 2013Monad University
Bachelor of Sciences - BSc, Physics -
2008 - 2009Frankfinn Airhostess Training Institute
Diploma of Education, Aviation, Hospitality& Customer Care -
2006 - 2007Board of High School and Intermediate Education Uttar Pradesh
Senior Secondary, Science -
2004 - 2005Board of High School and Intermediate Education Uttar Pradesh
HSC
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Industry Focus. “IT Services and IT Consulting”
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