Experience

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  Zia Credit Union

  • Marketing and Business Development Manager

    • Mar 2024 - Present

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  SALA Los Alamos Event Center

  • Assistant General Manager

    • Aug 2023 - Mar 2024

    Strategically developed operations through workforce development, sales, and partnerships. Developed an employee handbook, revised shift procedures and operational continuity documents, and implemented a new accountability process with updates, inspections, and incentives. Hired and trained new staff, scheduled employees, and managed operations. Collaboratively evaluated and adjusted pricing, packages, and cost control. Researched, implemented, and iterated on new software applications that heightened operational success. Represented the leadership in public speaking and on community advisory boards.Improved employee engagement, guest experience, and revenue generation. Served the community through a member-supported community gathering place. Advanced the owner's initiatives and vision for a phase-by-phase technologically advanced event center, including a forthcoming 360 theater.https://sala.losalamos.com/

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  Ghost Ranch Education and Retreat Center

  • United States
  • Hospitality
  • 1 - 100 Employee

  • Program Coordinator

    • Feb 2023 - Jun 2023

    Managed projects for incoming groups, including contract and reservation coordination. Generated and implemented guest surveys, email broadcasts, workshop rosters, financial reports, and other documents and reports in support of Ranch programs, finance, and the executive director. Registered guests for workshops and retreats, managed invoicing and payment, assigned lodging in a property management system, managed notes in a customer management system, and welcomed guests and instructors upon arrival. Liaised with Hospitality for classroom set-up, coordinated with Dining Hall regarding meal counts and dietary concerns, and interfaced with Housekeeping to ensure rooms were prepared and inspected. Answered guest inquiries about program offerings, Ranch amenities, and area attractions. Assisted with conference, retreat, and workshop evaluations, and supported the design and implementation of new and existing programs. Served as Secretary of the Safety Committee which developed an Emergency Action Plan. Supported the Ghost Ranch mission, vision, and values, enriching the lives of guests and fellow employees.

  • Guest Services Associate

    • Apr 2022 - Feb 2023

    Enthusiastic and warm host with excellent customer service, close attention to detail, ardent teamwork, and a positive attitude. Guided guests and visitors to enhanced experiences through active listening and sharing from detailed knowledge of the historic 21,000 acre ranch and surrounding area. Engaged in continuous learning and improvement. Initiated self-study and knowledge management program, deepening knowledge of local attractions, local history, customer service, hospitality operations, and non-profit leadership. Promoted the Ghost Ranch mission of enriching lives from the Front Desk, Trading Post, and Front Gate. Proficient in OPERA Cloud, FareHarbor, and QuickBooks.

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  Los Alamos National Laboratory

  • Communications Specialist, Communications and External Affairs, Public Affairs

    • May 2021 - Mar 2022

    Strategic communicator: developed products to engage, inform, educate, and inspire audiences. Content creator: celebrated accomplishments, amplified capabilities, reinforced key messages, and connected experts across fields and organizations. Trusted collaborator: raised cross-team synergy, communicated technical information for stakeholders, and carefully shepherded stories across platforms and outlets. Writer, editor, photographer, marketing consultant, project manager, and communications strategist. Enthusiastically partnered with scientists, engineers, photographers, designers, and others to provide strategic communications in service to national security.

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  experience connect relish

  • Albuquerque, New Mexico, United States

  • Owner, Communications Strategist

    • Oct 2019 - May 2021
    • Albuquerque, New Mexico, United States

    Established the story and advanced the narrative for emerging brands, creating a vision for all departments to follow and a unified voice across platforms. Aligned all communications with each organization’s mission, vision, and goals. Enhanced organizational effectiveness and success through strategic corporate and marketing communications plans and products. Engaged diverse audiences through strategic B2B and B2C communications. Increased engagement with customers and stakeholders by producing high-value communications products and multi-media content. Specialized in developing and managing web copy, newsletters, blog posts, social media posts, marketing collateral, news articles, correspondence, fact sheets, SME collaboration, and internal and external communications.

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  United States Air Force

  • Ankara, Turkey

  • School Liaison

    • Nov 2018 - Jun 2019
    • Ankara, Turkey

    Planned and executed communications on multiple platforms to inform, engage, and inspire. Developed communications strategies for internal and external communication with all stakeholders, including Base Command, local military agencies and senior leadership, superintendents and administrators, State Department leadership, school staff, international student body and parents, and higher military commands. Represented the Installation Commander on all school matters. Developed strategic communications and determined talking points. Initiated and produced new communications products, including a monthly newsletter, presentations, and customizable form letters. Collected data and wrote reports. Advised school leadership on sensitive, informative, safety, and newsworthy content on multiple platforms, including website, external communications, and visitors to the facility. Created a continuity plan that became the template for other European SLOs. Evaluated highest possible (Rated 5/Outstanding) in all areas on annual review. Recognized with Performance Award.

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  Mandy See Photography

  • Owner, Photographer

    • 2007 - Jun 2017

    Developed the business concept, set priorities, managed the budget, established workflow, maintained records, conducted market research and self-study in professional skills, and executed most functions. Supervised and contracted photography assistants, IT professionals, graphic design, web design, professional printing, and other services. Excellent communications, customer service, and customer collaboration proved key to business success. Managed each project from concept to delivery. Built small businesses in family portraiture from the ground up four times in three states, with loyal, returning customers at Mandy See Photography. Expanded to offer commercial photography, including headshots, architecture, hospitality, food, travel, and lifestyle still images, as well as fusion and short film.Portfolio at http://mandysee.com/.

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  experience connect relish

  • Marketing Communications Consultant

    • Jun 2015 - Dec 2016

    Marketing consultant for multiple departments, including the restaurant and bar, spa, catering, weddings, meetings, sales, the concierge, and the front desk. Supported rebranding initiatives for Cape Rey, a Hilton Resort. Ensured continuity of new brand voice across departments. Promoted cross-selling opportunities. Produced web content, email promos, marketing brochures, employee bios, press releases, social media posts, and other cross-selling B2B and B2C marketing collateral. Edited meetings contracts, wedding guides, and video scripts.

  • Corporate Communications Consultant

    • Sep 2015 - Jan 2016

    Developed strategic internal and external communications across multiple departments in a variety of media plans and products. Aligned corporate communications with the company’s mission, vision, and goals, and created continuity of brand voice. Interviewed subject matter experts to deliver high-impact products for internal and external publication. Developed writing style guide, prospective employee form letter, job description style guide, interview template, and other communications products. Conceived and delivered first training manuals for new IT Customer Service department and for Nursing department. Primary client was MD Revolution, a medical company specializing in Chronic Care Management.

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  King George High School

  • Canada
  • Education
  • 1 - 100 Employee

  • English and Photojournalism Teacher

    • 2005 - 2006

    Supervised and led students to grow as skilled writers, artful photographers, good citizens, and responsible managers at King George High School in King George, Virginia. Managed a $30,000 budget with strict deadlines as Yearbook Advisor. Updated equipment to industry standard, including eight new computers, new software, and new cameras and lenses, while expanding the budget with more liquid funds going forward. Restructured staff, empowering all students to write and engage in peer review. Initiated travel to yearbook training seminars for yearbook staff leadership. Maximized student learning and real-world application. Published the school’s first full-color yearbook with its first video DVD.

  • Substitute Teacher

    • Nov 2004 - Jun 2005

    Began substituting in a variety of subjects, from Spanish to Special Education. Ended as a long-term substitute in the English Department, teaching Senior English. Subsequently hired to fill a vacancy in the English Department the following year.

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  University of North Carolina Wilmington

  • Wilmington, North Carolina, United States

  • Teaching Assistant

    • Aug 2000 - May 2002
    • Wilmington, North Carolina, United States

    Independently taught Freshman and Sophomore sections of Composition and Rhetoric during my second year of graduate school, after serving under two professors of English my first year.

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  Coastal Carolina Community College

  • Jacksonville, North Carolina, United States

  • Adjunct Instructor

    • May 2001 - Aug 2001
    • Jacksonville, North Carolina, United States

    Taught composition classes in the English department, focusing on writing and grammar. Taught both an ethnically diverse community college population on campus, as well as a diverse population of Marines and sailors on a military base.

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  Wayland Baptist University

  • Plainview, Texas, United States

  • Admissions Counselor

    • Jun 1998 - Mar 1999
    • Plainview, Texas, United States

    Increased enrollment by 60 percent within the first four months. Independent admissions counselor for an emerging satellite campus. Responsible for student recruitment in a four-state region. Advised potential students about programs of study, financial aid, campus activities, and student life.

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  Plainview Independent School District

  • Plainview, Texas, United States

  • Substitute Teacher

    • Jan 1998 - May 1998
    • Plainview, Texas, United States

    While studying in college, I worked as a substitute teacher in Plainview, Texas. I taught in multiple schools, in a variety of classrooms, from kindergarten to high school. I kept the material moving forward, even in specialized elective courses like Spanish and Drama/Theatre.