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Manal Alsaeed profile image

Manal Alsaeed

Customer Experience Manager at Hamat Holding Company
Intro Book
Customer experience manager with experience in banking and education.
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Location
Riyadh, Saudi Arabia, SA
Languages
  • Arabic Native or bilingual proficiency
  • English Full professional proficiency
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Bio

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Manal Alsaeed is a seasoned professional with experience in customer experience management, banking, and education. She holds a Bachelor's degree in English Literature & Translation from Qassim University and various certifications in business administration and management. She has worked as a Customer Experience Manager at Hamat Holding Company, a Partnership Excellence Senior Officer at Alinma Bank, a Deputy Head of School at Al Wisam International Schools, and a Teaching Assistant & Secretary at Qassim Private College.

Experience

  • Hamat Holding Company
    • Riyadh, Saudi Arabia
    • Customer Experience Manager
      • Aug 2022 - Present
      • Riyadh, Saudi Arabia

  • Alinma Bank
    • Riyadh, Saudi Arabia
    • Partnership Excellence Senior Officer
      • Sep 2021 - Aug 2022
      • Riyadh, Saudi Arabia

      • Preparing SAMA and bank required reports regularly.• Handling and investigating SAMA complaints (SAMACARES) and internal ones to solve them based on customers protection in SAMA regulations.• Highlight regulatory gaps.• Credit advisory and Awareness.• Providing guidelines to the contact center and phone banking.

  • Alinma Bank
    • Saudi Arabia
    • Banking
    • 700 & Above Employee
    • Branch Manager
      • Sep 2017 - Jun 2021

      • Visiting branch clients.• Leading branch team to achieve targets.• Meeting with branch clients to deliver their needs and assure their satisfaction.• Monitor all branch activities and solve all problems and challenges.• Monitoring branch’s inactive, dormant, OD and suspense account.• Checking the daily reports of branches (Technical and financial errors, applying the policy and procedures).• Correction internal audit findings and assuring not be repeat them.

    • Customer Service
      • Sep 2016 - Aug 2017

      • Contribute to raising sales at the branch.• Demonstrate competency in branch management.

  • Al Wisam International Schools
    • Al Qasim, Saudi Arabia
    • Deputy Head of School
      • Sep 2015 - Jul 2016
      • Al Qasim, Saudi Arabia

      • Mange the school in general.• Develop the techniques of teaching methods.• Being the supervisor of the unit of quality and development. • Rice the selling of school as the first school in Qassim city

  • Qassim Private College
    • Al Qasim, Saudi Arabia
    • Teaching Assistant & Secretary
      • Sep 2013 - Jul 2015
      • Al Qasim, Saudi Arabia

      • Teaching different groups of students, which helps me in dealing with public.• Marking students’ assignments and exams, which develops my ability in reviewing reports.• Review departments reports.• Review systems requirements specifications.• Being the supervisor of the unit of quality and development

Education

  • 2013 - 2015
    Qassim University
    Bachelor's degree, English Literature & Translation
  • General Council for Islamic Banks And financial institutions (CIBAFI)
    The Certified Islamic Banker Certificate, Banking and Financial Support Services
  • Human Network International (HNI)
    Service Journey Thinking, Business Administration and Management, General
  • Human Network International (HNI)
    Data Analysis for Contact Center, Business Administration and Management, General
  • Human Network International (HNI)
    Learn Six Sigma for Contact Center, Business Administration and Management, General
  • Human Network International (HNI)
    Find A Way to Say We Can, Business Administration and Management, General
  • Human Network International (HNI)
    Best Practices for Quality Management, Business Administration and Management, General
  • Human Network International (HNI)
    Best practices for CX operations, Business Administration and Management, General
  • Human Network International (HNI)
    Mastering Work Force Management, Business Administration and Management, General
  • Professionals For Human Resources Developments
    legal aspects of banking business, banking business
  • Professionals For Human Resources Developments
    Money laundering, Finance, General
  • Professionals For Human Resources Developments
    Administrative skills for new mangers, Business Administration and Management, General
  • professionals for human resources developments
    Problems and decisions making, Business Administration and Management, General

Suggested Services

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Industry Focus. “Real Estate”

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