Experience

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  Woolacombe Sands Holiday Park

  • Woolacombe

  • Front of House and Marketing Co-ordinator

    • Feb 2018 - Present
    • Woolacombe

    Reception• Working in a front facing customer role maintaining a professional manner at all times and assisting with any enquiries our holiday makers may have• Maintaining a proactive attitude in promoting the park to all visitors• Dealing with any issues our customers may experience in a caring and prompt manner• Check in and checkout guests and groups effectively• Provide information to guests on all Park products and services• Answering the telephone and taking messages• Assisting holiday makers to enjoy their stay by having an excellent knowledge of what is available on the park and the surrounding areaSocial Media/Marketing• Maintain and update the company website at all times• Manages social media communications - Twitter, Facebook, Instagram, YouTube• Generate, edit, publish and share daily content (original text, images, video or HTML)• Build and execute social media strategy through researching and analysing competition, audience identification and platform determination, benchmarking, • Assists in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success• Create content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation• Writes and distributes e-newsletters to subscribers• Continuous research into new marketing structures to help meet company targets and sales• Communicate directly with local attractions on a regular basis creating a mutually beneficial relationship

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  Arriva Group

  • Cardiff, United Kingdom

  • Department Administrator

    • Aug 2016 - Dec 2017
    • Cardiff, United Kingdom

    • Accountable for the day-to-day administrative support of the department’s activities• Act as first ‘point of contact’ for any enquiries, requests, or business opportunities• Managing room bookings / stationery orders / department post• Manage and support a roster of 140+ casual co-ordination staff in terms of shift allocation, payroll, and feedback• Produce / distribute departmental paperwork• Ensure that procedural timescales are adhered to at all times• Produce accurate tender response documents• Produce rail replacement vehicle display / destination banner signage• Collate operational feedback and evaluate any potential improvements• Produce the department purchase orders & requisitions• Process and reconcile department invoices• Maintain a robust and accurate filing system (both electronic and physical) to manage archive and reference material• Maintain a positive working relationship with key stakeholders (internal & external), representing the interests of Arriva UK Trains in a positive and professional manner at all times• Support the Road Transport Manager in the business and commercial development of the department• Played a pivotal role in the mobilisation of a circa £8 million pound a year contract ensuring support, payroll and recruitment systems were in place under a tight timescale working under a high-pressure environment

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  GLOBAL MERCHANDISE & DESIGN LTD

  • Cardiff, United Kingdom

  • Administrative Assistant

    • Aug 2015 - Aug 2016
    • Cardiff, United Kingdom

    • Order processing and creating delivery notes • Conversing with suppliers to ensure that the orders are on schedule for despatch • Booking in with warehouses for delivery & booking couriers• Assisting with the sampling of products and approval • Maintenance of all excel spreadsheets which are essential to daily workload• Collating all the information needed for invoicing and credit notes • Dealing with all supplier and customer queries

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  SeaMarshals Risk Management

  • Cardiff, United Kingdom

  • Operations Assistant & HR Assistant

    • Dec 2012 - Jul 2015
    • Cardiff, United Kingdom

    Operational Duties – July 2013 – July 2015• Booked flights, shuttles, accommodation, land transfer’s and submitted visa applications• Liaised with clients regarding their security requirements, manage expectations and deliver operational requirements. Pro-actively build and maintain professional relationships with clients• Collate essential information to ensure the maintenance of our spreadsheets and systems were kept up to date • Ensure all tasks and procedures are adhered to prior to embarkation, during transit and upon disembarkation• Support the Manager in managing and resolving operational issues and complete any other tasks given to us by management/CEOHR Duties December 2012 – November 2013 • Assisted in the short listing of potential employees• Screened and verified potential employees documentation • Set up the pre-induction paperwork and provided pre-deployment information• Submitted CRB applications for potential employees/current employees• Assisted in the set up and maintenance of employees personal files and details • Distributed employment contracts - signed, stamped and sent them to employees/management • Provided payslips, salary information on demand• Provided employment references for past employees• Set up letter templates and emails and drafted letters on behalf of management

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  Waterman Group

  • Cardiff, United Kingdom

  • Temporary Administrative Assistant

    • Jun 2012 - Aug 2012
    • Cardiff, United Kingdom

    • Diary Management - kept the diary up to date so that colleagues could be located if needed• Maintained office standards and dealt with office contacts and suppliers• Ensured that all Health and Safety was adhered to, ensuring Risk Assessments were up to date• Conducted internal audits to ensure the company’s standards were at the highest level• Entered and submitted timesheets and expenses, sick leave and annual leave into our system

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  Leeds Building Society

  • Cardiff, United Kingdom

  • Temporary Cashier

    • Jan 2012 - Jun 2012
    • Cardiff, United Kingdom

    • Assisted with any customer’s questions, providing information on current products • Handled money and cheques in and out of customer account’s• Ensured that customer details were up to date • Opened new accounts and conducted closures of accounts• Inputted staff expenses onto a spread sheet which would be sent to head office with receipts • Called and arranged appointments for customers with maturing bonds/accounts

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  SAKS ACADEMIES LIMITED

  • Cardiff, United Kingdom

  • Front Desk Receptionist

    • Dec 2010 - Sep 2011
    • Cardiff, United Kingdom

    • Answered all incoming calls and emails from model’s, students and potential students• Promoted academy services through various marketing and promotion resources • Ordering of salon supplies, retail stock, leaflets and business cards• Created, updated and maintained databases such as mailing lists, contact lists and client information• Scheduled and confirmed appointments ensuring models were skin tested• Monthly targets were given for model income and retail stock sales which were met• Responsible for general maintenance of the Academy – health and safety aspects, employing cleaners and maintenance companies, ensuring front of house was kept up to standards at all times • Effectively managed and adhered to strict budgets, managing stock control, providing quotes, raising Purchase orders, all areas of invoicing, and petty cash• Attended regular front of house meetings, both in house and at head office and distributed minutes of meetings

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  Various Companies

  • Cardiff, United Kingdom

  • Temporary Administrative Assistant

    • Jun 2010 - Dec 2010
    • Cardiff, United Kingdom

    • Cardiff University , Cancer IRG – Sent regular updates and newsletters to members, organized seminars and catering, conducted copy typing tasks and produced and distributed minute meetings • Cardiff University , Registry – Sent degree certificates and references for past and present students • Cardiff Probation Office – Connected calls to the necessary persons using a computerised switchboard system• Barnardo’s – Researched and filled out proposal’s that were required for bids so Barnardo’s could enter for grants and tenders via local authorities. I also covered reception, meeting and greeting and taking phone calls• Copthorne Hotel – Ensured all delegates signed in and were given name badges. I organised the room, coordinating materials and ensured that refreshments were provided. On departure of the seminar I ensured feedback forms were filled in and discussed any queries that the delegates had to pass onto management

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  Pitman Training Group Ltd.

  • Cardiff

  • Receptionist/Executive PA

    • Jun 2009 - Jun 2010
    • Cardiff

    • Booked and allocated time slots for students and dealt with course enquiries/general queries • Organised diaries and made appointments• Updated and maintained electronic and hard copy filing system• Processed weekly orders for supplies and ensuring they were delivered• Ensured the centre was maintained to the highest of standards at all times• Overlooked exam papers before inputting them into our system and sending them off to be marked• General administration duties - photocopying, filing, faxing, laminating, binding, going to the post office and bank• Provided training and assistance to students conducting our courses• PA to Area Manager of Swansea and Cardiff and general support to other colleagues in the training centre