Bio
Experience
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Gaylord Entertainment
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Gaylord Palms Resort and Convention Cnter
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Restaurant Hostess
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May 2011 - Dec 2014
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Gaylord Palms Resort and Convention Cnter
Restaurant Hostess at Sunset Sam's Fish Camp•Greet guests and seat them in the restaurant according to party size and seating preferences•Coordinate with management, serving and kitchen staff to ensure guests are pleased with their dining experience•Answer phone calls and manage reservations•...
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Bell Person/Front Desk Clerk/Parking Valet
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Jun 1996 - Aug 2004
• World Stars for Service Excellence award, 3rd Quarter 2003• Self-initiated cross-training between Bell Stand and Front Desk, for a comprehensive check-in/check-out experience• Trained 3rd shift Bell and Valet Parking staff• Teamed with other departments and brand properties to expedite tasks• C...
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mears
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Orlando, Florida Area
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Driver
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1999 - 2000
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Orlando, Florida Area
• Independent contractor driver for Checker Cab Company• Accepted fares via on-site pickups, CB radio, or Gandalf dispatch• Knowledge of area attractions, transportation, shopping, and dining
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Delivery Driver
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Aug 1994 - Jun 1996
• Processed walk-in and telephone service orders and entered data into POS system• Expedited orders by preparing food to specifications and delivering to patrons• Conducted inventory counts and rotated stock
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Delivery Driver/Assistant Manager
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Jul 1993 - Aug 1994
• Managed staff, scheduled and assigned duties during business operations• Evaluated and posted data on inventory, sales, and bank deposits• Processed supply orders and inspected incoming products for quality• Supplemented cooks, butcher, and telephone operators as needed
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Show Controller
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Sep 1992 - Dec 1992
• Organized and supervised attraction queue lines• Presented information on shows and park attractions to guests
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Server
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Feb 1990 - Sep 1990
• Guided guests throughout their dining experience• Marketed menu items of potential interest to diners• Assisted kitchen in food preparation
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Food Service/Catering Associate
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Jun 1989 - Nov 1989
• Prepared food and drink items to specifications, and warmly served park guests• Insured safe and sanitary work and food service areas• Assisted catering and banquets
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Education
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2004 - 2012University of Central Florida
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1993 - 2005Valencia Community College
Suggested Services
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Industry Focus. “Hospitality”
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References
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