Experience

• 

  Leebro POS

  • United States
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Operations Manager

    • Sep 2015 - Aug 2017

    • Successfully installed software and hardware at client sites, running and connecting all cables between and at hardware devices for 15+ clients.• Maintained quality assurance of all hardware and software configuration setups within each terminal for 100% client satisfaction.• Efficiently resolved support tickets in a timely manner by providing clear instructions to clients, resulting in 0% ticket backlog.

  • Support Technician

    • Nov 2015 - Feb 2016

    • Maintain technical knowledge related to our suite of hardware and software product lines and industry• Setup, configure, and test hardware and software components• Install software and hardware at client sites, run and connect all cables between and at hardware devices• Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems• Provide training to clients regarding software, hardware, and troubleshooting techniques

• 

  Dubset Media Holdings, Inc.

  • New York, NY

  • Technical Support Manager

    • Apr 2014 - Sep 2014
    • New York, NY

    • Successfully QA tested new website platform features and implemented with lead developer, ensuring seamless customer experience.• Efficiently managed project management team to deliver projects on time and within budget.• Responded to an average of 150 support emails per day, maintaining high customer satisfaction ratings.

• 

  Best Buy

  • Digital Media Department Manager

    • Jul 2009 - May 2010

    • Managed a team of 4-5 employees in the Mobile Electronics section• Created monthly training courses to keep employees up-to-date on Apple product changes and updates• Worked with MICROS POS system to perform daily tasks, including sales transactions and inventory management• Volunteered for monthly store maintenance tasks, such as merchandising, housekeeping, and display upkeep