Experience

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  The Ascott Limited

  • Dubai

  • Assistant Director of Sales

    • Mar 2014 - Sep 2014
    • Dubai

    • Implemented Sales & Marketing Plan and production targets for multiple properties for Corporate, Leisure and MICE & Conference all Sales Managers (Corporate / Leisure)• Supervised sales teams with strong focus on Corporate, Leisure and MICE & Conference business• Participated to elaborate the Sales and Marketing strategy for Dubai and Doha• Implemented and followed-up sales action plans for the team• Developed and maintained regional client database• Successfully partnered new corporate clients with incremental sales• Promoted brand marketing at various trade shows as Arabian Travel mart• Source upscale knowledge of brand products and latest industry developments

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  Radisson Blu

  • Doha, Qatar

  • Corporate Sales

    • Feb 2013 - Feb 2014
    • Doha, Qatar

    • Primarily responsible for building & maintaining good customer/client relations.• Overseeing the hotel's contracts with different agents & marketing individuals, in order to optimize benefits from sales.• Planning sales budgets & achieving sales targets.• Successful in gathering a good amount of business from all the associated companies in Dubai.• Extensive market research to acquire new business for the hotel which also include accounts for receptions, corporate trainings, conferences & events.• Negotiating corporate prices & establishing a loyalty rewarding programme.• Promote Hotel F&B outlets to generate revenue.• Maintain an Individual Corporate Database as well as incorporating new leads.• Responsible for promoting and selling all Radisson & Carlson Group properties worldwide.

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  Chelsea Plaza Hotel

  • Dubai

  • Senior Sales Manager

    • Apr 2012 - Feb 2013
    • Dubai

    Chelsea Hotel took over Rydges Plaza (below) in April 2012.I continued my tenure of almost 14 years as Senior Sales Manager in the same property, under a different management.My objectives and job description under this role is outlined below.

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  Rydges Plaza Hotel

  • Dubai

  • Senior Sales Manager

    • Nov 1999 - Apr 2012
    • Dubai

    • Identifying and winning new accounts and, developing good working relations with key contacts.• Develop and maintain database of all corporate accounts.• Implementing Sales and Marketing action plans as outlined in the marketing plan.• Ensuring that bookings are coordinated and services delivered to the clients’ complete satisfaction.• Responsible for carrying out set monthly objectives and targets and submitting them to the management.• Liaising with the banqueting department for corporate functions/events/conferences.• Coordinating with the PRO for visas arrangements.• Managing day–to–day operations and bookings with the Front Office and Reservations.• Interviewing, recruiting and selecting front office and reservations staff.• Involved in the decision-making process for key room refurbishment.• Negotiating and implementing corporate agreements.• Devised strategies and achieved specific revenue targets.• Accomplishing the goals and objectives set up by the management.

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  Avari Dubai Hotel

  • Dubai

  • Sales Executive

    • Sep 1998 - Nov 1999
    • Dubai

    • Primarily responsible for the day-to-day solicitation of individual and group room business and/or banqueting from new and existing accounts within a specific territory.• Met revenue targets by optimizing the efficient usage of room inventory.• Achieved high levels of client satisfaction by consistently meeting the set service-delivery standards.• Maintained effective cordial relationships with the clients through a genuine interest in the business.

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  Gyans Stores - Designer Fashion Label

  • Mumbai Area, India

  • Gyans

    • Oct 1989 - Mar 1993
    • Mumbai Area, India

    • Manage operations and sales as well as selection of branded bridal wear.• Achieve sales targets and increase profitability of the outlet.• Inventory and export orders management.• Trade show and fashion show participation and organization.• Formulate guidelines and standards for merchandising and boutique appearance.

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  Oberoi Sheraton Hotel

  • Mumbai

  • Floor Manager - Housekeeping

    • Jun 1980 - Jul 1981
    • Mumbai

    • Coordinated and managed the day-to-day House Keeping operations.• Responsible for departmental training.• Answered guests’ queries efficiently.• Handled all lost and found items as per standards and procedures.• Attended departmental communication meetings and training sessions and operated in-line with the instructions received.

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  Taj Mahal Hotel

  • Mumbai

  • Reservation Supervisor

    • Jun 1979 - May 1980
    • Mumbai

    • Manage a team of cashiers, receptionist and bell desk staff.• Dealt effectively with guest queries and their problems, and maintained a healthy guest relationship.• Managed and handled all the room reservations and their processing.• Optimizing the efficient usage of room inventory by monitoring, controlling and feedback, to support the department.