Makiko Ikeda is a seasoned expert with a unique blend of experience in security, law, and customer service. As a CBP Officer at the U.S. Department of Homeland Security, she honed her skills in intelligence analysis, enforcement, and emergency management. Prior to her tenure at the federal agency, Makiko worked as a Customer Service Agent Interpreter at Northwest Airlines, showcasing her proficiency in multiple languages and cultures. Throughout her career, Makiko has demonstrated adaptability and resilience, transitioning from a domestic role at Gietzel / Ikeda to a demanding position in the airline industry. Her academic foundation in Architecture from the University of Illinois at Urbana-Champaign has provided a solid foundation for her diverse professional pursuits. Makiko holds a Diploma from Elgin High School and a Bachelor of Science in Architecture from the University of Illinois at Urbana-Champaign. She is fluent in Japanese and possesses a Security Clearance, underscoring her expertise in Homeland Security and Counterterrorism.