Experience

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  Help AG, an e& enterprise company

  • United Arab Emirates
  • Computer and Network Security
  • 400 - 500 Employee

  • Director Project Management Office

    • Apr 2024 - Present

    ● Build trusted relationships with project managers, ensuring on-budget, high-quality project delivery.● Implement Project Governance policies and processes to support corporate investment decisions.● Manage day-to-day needs for various projects.● Lead high-profile projects, maintaining scope, budget, and schedule while maximizing client satisfaction.● Manage and meet PMO P&L targets and report gaps and actions needed.● Drive professional Change Management and maintain effective communication channels.● Schedule and lead customer, steering committee, and escalation meetings.

  • Senior Project Manager

    • Jan 2023 - Apr 2024

    - Build trusted and effective relationships with project managers by facilitating what is needed to ensure they deliver within budget, quality and budget parameters.- Enhance and implement Project Governance policies and processes to support decisions on corporate investments projects.- Manage day to day project needs for different projects.- Manage high profile projects by maintaining the project within intended scope, budget, and schedule while maximizing client satisfaction.- Develop project plans and monitor slippages and deviations throughout the project lifecycle; and reports to intended stakeholders.- Manage and report risks in a timely manner, including development of risk mitigation strategies as needed.- Drive professional Change Management.- Maintain proper communication channels for all parties involved in the project.- Schedule and leads customer, steering committee and escalation meetings.

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  ICSME

  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Solutions Delivery Manager

    • Jan 2015 - Sep 2021

    ● Accountable for entire IT solutions and services, implementation and operations supporting the business of a highly reputed customers in UAE and the region like government, construction, real estate, automobile, retail, hospitality, technology and educational.● Manage consulting and professional services operations throughout the region.● Define the product roadmap and vision for the technology products and ensure it is linked to all other product portfolios.● Lead the development of the vision and the strategic technology planning. ● Manage the IT portfolio practice including framework, services, policies, procedures and processes.● Lead client relationship management throughout issue escalation in collaboration with internal stakeholders.● Ensures delivery on client business issues and tracking of outcomes besides being involved in create roadmap and validate the solutions.● Responsible for identifying opportunities through day-to-day engagement.● Help in set and define the KPIs, vision and targets in line with the developed technology strategy for the customers.● Focus on training & mentoring a team of 15 IT professionals representing the company technical team aimed at providing high quality IT service.● Manage and deliver a multimillion projects in document management, eDiscovery, business intelligence and balanced scorecard Solutions.● Highlightso Progressed from initial position of Systems Consultant to Project Manager and later to Technical Manager.o Helped in generating revenue for through facilitating customer renewals, customer support and collaborating to generate new sales.o Provide strategic roadmaps, create reports and presentations for executive summaries.o Implements procedures and controls that ensure information and data are secure and in compliance with the security and storage regulations of the business.

  • Projects Manager

    • Oct 2004 - Dec 2014

    ● Manage and deliver a multimillion projects in document management, eDiscovery, business intelligence and balanced scorecard Solutions.● Lead and drive performance improvement across technical product management capability, through adopting industry best practices.● Implement performance management objectives for departments and perform quarterly, mid-year and yearly performance client reviews process.● Translation of business requirements into technical requirements in software development and technology-based solutions.● Influence key stake holders in several major projects and got involved at early stage in the projects to eventually win.● Solid Experience in agile methodology delivery, including Kanban / Scrum.● Ensure delivery of service, ensure the quality of the data insight with business recommendation, based on a deep understanding of client business and expertise IT solutions.● Implement quality assurance methodology for service level agreements to ensure the integrity of corporate governance practices and requirements.● Prepare technical proposals and support opportunity qualifications and drive RFI/RFP responses.● Prepare presentations about company strategy, vision, products and services for the usage of the management team. ● Solid understanding of data mining and data cleansing techniques.● Solid experience in digital transformation and change management.● Architecture Implement and support of ZyLAB, QlikView and STRATandGO projects. ● Management of IT projects including tender studies, design, implementation & verification besides ensuring data security from inbound/ outbound threats.● Highlightso Built relationships and establish solid reputation with customers, partners, and internal team members.o Responsible for the project steering and the management of internal teams on the evento Had my clear footprints in the success of ICSME operations (projects, customer service & pre-sales).

  • Senior Systems Consultant

    • Jan 2002 - Sep 2004

    My responsibilities included:● Conduct presentations to various customers and speaking in public about ZyLAB document Management.● Implement quality assurance methodology for service level agreements to ensure the integrity of corporate governance practices and requirements.● Implement pre-sales POC (proof of concept) pilots on various and solutions.● Conducted technical training sessions for our resellers and our customers.● Analysis and understand customers’ business needs and mapping them to ICSME solutions and products.● Lead a team of three engineers and two system analysts to insure optimum IT solutions design, delivery, implementation, and training. Achievements:● Proven track record in generating revenue through facilitating customer renewals, customer support and collaborating to generate new sales.● Influenced, designed, managed, executed, and delivered successfully projects .● Maintained solid relationships with key customer stakeholders● Established myself as one of the top technical resources at ICSME.

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  Al Alamiah Electronics

  • Jeddah Governorate, Saudi Arabia

  • Systems Trainer

    • Sep 1998 - Aug 2001
    • Jeddah Governorate, Saudi Arabia

    ● Delivered certified training classes for students planning to become Microsoft Certified System Engineer.● Supervised seven technical instructors throughout Jeddah.● Designed the execution of the yearly schedule for all the technical classes to be conducted throughout the year● Highlightso One of the top technical instructors in the company with high appraisals from various customerso Helped in building a brand name for Al-Alamiah technical training by delivering high quality training serviceso Coached many of my colleagues through their pursue of MCSE certification.o Interviewed and employed many technical instructors who became very successful later.

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  AL-Quads College

  • Amman Governorate, Jordan

  • Systems Administrator & Trainer

    • Sep 1996 - Aug 1998
    • Amman Governorate, Jordan

    ● Provided technical support and administered multiple Windows NT domains across various buildings. ● Led the installation and configuration processes for networking systems using Windows NT system.● Troubleshot critical hardware troubles in the network for smooth functioning and operations.● Technical Trainer for networking courses using Windows NT and Novell.