Experience

• 

  AWG Northern Industries Inc.

  • Smithers, British Columbia, Canada

  • IT Support Technician

    • Aug 2023 - Present
    • Smithers, British Columbia, Canada

    Providing Help Desk support and troubleshooting to end-users.Excellent MS Office knowledge (Word, Excel, Access).Installation, configuration and maintenance of various operating system. Setup, Upgrade and maintenance of Computer, Laptop, Smart Phones, Printers and Wi-Fi.Configuring and troubleshooting network devices such as Router and Switch.Setting up, configuring and troubleshooting PBX systems.Proficient in creating and terminating internet cables, ensuring optimal connectivity and network performance.Maintaining and Managing Windows Server 2008.Configuring and administering Active Directory services on server 2008.

• 

  Dairy Queen

  • Smithers, British Columbia, Canada

  • Shift Leader (Food Service Supervisor)

    • Apr 2021 - Jul 2023
    • Smithers, British Columbia, Canada

    Establish methods and procedures to meet work schedulesHandle and address customer's complaints and concernsPrepare, maintain and submit reports of stock, repairs, sales and wastageSupervise and co-ordinate activities of staff that prepare and portion foodTrain staff in job duties and to follow safety proceduresEstimate and order supplies and ingredients which are requiredEnsure that food service meets standards of quality controlEnsures all cash handling procedures are upheld.

• 

  1234335 BC Ltd. Valemount Tempo

  • Valemount, British Columbia, Canada

  • Retail Sales Supervisor

    • Oct 2020 - Dec 2020
    • Valemount, British Columbia, Canada

    Assign duties to the workers and prepare work schedulessell and order merchandiseorganise and maintain inventorysupervise and co-ordinate activities of the workersresolve issues that may arise at the work placeauthorize payments by chequeprepare reports on sales volumes, merchandising and personal mattersauthorize return of merchandiseother required tasks

• 

  Walmart

  • Prince George, British Columbia, Canada

  • People Greeter

    • Apr 2019 - Oct 2020
    • Prince George, British Columbia, Canada

    Greeting People, Solving customer issues, Assist customer and returning merchandise to their positions on the shelf.

• 

  Panago Pizza

  • Prince George, British Columbia, Canada

  • Pizza Cook / Customer Service

    • Nov 2018 - Apr 2019
    • Prince George, British Columbia, Canada

• 

  D2P Autoparts

  • Anand, Gujarat, India

  • Information Technology Executive ( Computer Support Technician)

    • Jul 2016 - Jul 2018
    • Anand, Gujarat, India

    • To be responsible for the reviewing and performance-testing existing server systems.• Installing and maintaining web server hardware and software and operating software such as Reply manager outlook and Linnworks.• To ensure the quality of website services and advertise products with the right vehicle’s compatibility.• Perform keyword research in coordination with client business objectives to optimize existing content and server network.• Help to create and support marketing content to socialize and use for social media purpose.• Work closely with the website designer and provide technical support.• Analyse or recommend software and hardware installations.• Maintain network devices including software configuration of servers, switches, routers, firewall, printers, wireless access points.• Maintain telephony devices including software configuration of voice over IP servers and endpoints, voicemail systems and associated data centre support equipment.• Correct testing-identified problems or recommend actions for their resolutions.• Backup or modify applications and related data to provide for disaster recovery.• Troubleshooting network and server failures.• Review or update web page content or links in timely manner, using appropriate tools.• Implement website system security measures and backing up website servers and provide recovery options.