Experience

• 

  AirZone Egypt

  • Alexandria, Egypt

  • Store Manager

    • Jan 2023 - Present
    • Alexandria, Egypt

• 

  SUTHERLAND GLOBAL COLLECTION SERVICES LLC

  • Alexandria, Egypt

  • Team Leader

    • Sep 2022 - Dec 2022
    • Alexandria, Egypt

• 

  Vodafone

  • Alexandria, Egypt

  • Assistant Team Manager

    • Dec 2021 - Sep 2022
    • Alexandria, Egypt

• 

  DU Telecom Home

  • Sales Team Lead

    • Nov 2019 - Nov 2021

• 

  Vodafone

  • Store Manager

    • May 2017 - Sep 2019

    • Set a monthly target to team member.• Design improvement programs to all Team.• Coordinating System upgrades.• Handling Customer Complain.• Staff Training for the new joining.• Review day by day staff performance.• Review all financial reports to avoid any variance.• Make sure All archived contracts assigned to concerned team on time.

  • Team Supervisor

    • Sep 2016 - Apr 2017

    Managing the branch in the absent of Branch manager.• Handling customer Issues/ inquiry and providing customer service to walking customers in the branch.• Coordinate with all Team to support customer requirement.• Responsible to achieve branch sales target.• requirement as per Company and TRA Policy Achievements:• Attend customer Experience Training by Vodafone Egypt.• Awarded the best team leader in customer Experience.• Attend Retail vision Vodafone Way of Retail (Vodafone Egypt)

  • Sales Representative

    • Oct 2015 - Aug 2016

    • Selling product of the Company• Having monthly target for All Company Product Mobile Lines, Accessories and Mobile Phones.