Experience

• 

  Cargolux Airlines

  • Amman - Jordan

  • Supervisor Cargo Services

    • Apr 2007 - May 2009
    • Amman - Jordan

    Supervisor Cargo Services – Cargolux Airlines-Dealing with cargo irregularities.-Preparing cargo sales.-Reporting to regional and headquarter.-Coordinating with handling agent.-Dealing with cargo agents.-Coordinating with local authorities to obtain air clearances for scheduled and non-scheduled flights.-Handling all the financial issues in the station.

• 

  Emirates

  • United Arab Emirates
  • Airlines and Aviation
  • 700 & Above Employee

  • Supervisor Airport services

    • 2002 - 2004

    Supervisor Airport services – Emirates Airlines:- Ensure that the company standard security procedure, additional security measures and all safety Aspects/procedure on all flights are implemented without being breached.- Achieve on-time departure on all flights by supervising staff allocation, boarding gate and check-in counter, boarding procedure and making sure all is done according to company standard.- Monitor all areas whilst check-in progress, handling agent as per company standard service level agreement to avoid laps.- Overall monitoring of staff concerning enhancement of job knowledge and performance as well as punctuality and grooming.- Planning the annual training program of staff and ensuring that each staff is qualified or programmed to be so.-Preparing the station petty cash twice a month.-Has been assigned as station training facilitator.-Giving authorization for all baggage irregularity compensation after case study. - Writing the annual evaluation and performance reports of staff and making recommendations for promotions and disciplinary actions.

  • Senior airport services agent

    • 1997 - 2002

  • Airport services agent

    • 1992 - 1997

    On part-time basis

• 

  Royal Jordanian

  • Amman - Jordan

  • Passenger Services Officer

    • 1986 - 1990
    • Amman - Jordan

    Worked with royal Jordanian Airlines in the following departments:- First Class Lounge.- Check –In Counter.- Ticket Sales.- Information Desk.