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Maggie Mcara is a seasoned executive with a proven track record in human resources, coaching, and training. Holding a PTLLS certification, she has extensive experience in developing and delivering training programs, with a strong focus on employability and skills development. As a skilled Change Management professional, Maggie has successfully implemented various initiatives, enhancing organizational performance and employee engagement.

Credentials

  • PTLLS (Preparing to Teach in the Lifelong Sector)
    OCR
    Jul, 2010
    - Apr, 2026

Experience

  • Coop
    • Belper, England, United Kingdom
    • Colleague
      • Nov 2018 - Present
      • Belper, England, United Kingdom

    • Administrator
      • Sep 2017 - Nov 2018
      • Bawtry, South Yorkshire

  • learndirect Limited
    • Chippenham, Wiltshire, United Kingdom
    • Tutor
      • Nov 2015 - Jul 2017
      • Chippenham, Wiltshire, United Kingdom

      To deliver English, maths and IT skills tutoring and support to unemployed clients, aiding progression into long-term employment. • Work with customers on a one-to-one and group basis; including workshop delivery, to develop and deliver suitable development training to enhance employment prospects. • Support Learndirect course materials in the areas of IT, Skills for Life and other requirements. • Create/agree programme action plan with each individual client and monitor progress via regular evaluation. • Ensure accurate and timely completion of relevant paperwork and reports in line with Company requirements. • Ensure targets for starts and achievements are met. • Adhere to Company programme procedures and quality standards. • Uphold and comply with Equal Opportunities/ Equality and Diversity Policies. • Any other relevant duties as requested by line management.

  • CJ Hole
    • Bishopston, Bristol
    • Accounts Administrator
      • Mar 2015 - Oct 2015
      • Bishopston, Bristol

      Invoicing, reconciling accounts, organising and co-ordinating training, filing, general administrative duties as required.

  • The Big Training Company
    • Mansfield, Nottinghamshire
    • Employability & Skills Tutor
      • Mar 2014 - Nov 2014
      • Mansfield, Nottinghamshire

      To deliver general employability, skills training and support to unemployed clients, aiding progression into long-term employment. • Conduct introduction, induction and initial assessment sessions with individual clients to identify skills gaps and barriers to employment. • Work with customers on a one-to-one and group basis; including workshop delivery, to develop and deliver suitable development/employability training to enhance employment prospects. • Support Learndirect course materials in the areas of IT, Skills for Life and Employability. • Create/agree programme action plan with each individual client and monitor progress via regular evaluation. • Ensure accurate and timely completion of relevant paperwork and reports in line with Company/funders requirements • Build and maintain strong working relationships with Jobcentre Plus, referral partners and local employers. • Ensure targets for starts and achievements are met. • Adhere to Company programme procedures and quality standards. • Uphold and comply with Equal Opportunities/ Equality and Diversity Policies. • Any other relevant duties as requested by line management.

    • Cashier/Administrator
      • Mar 2013 - Mar 2014
      • Tickhill

      To carry out cashier duties including: encashment of cheques, customer account management, payment processing, money transfers and vault duties. • To deliver the highest level of customer service.• Conduct banking transactions in an accurate and timely manner.• Provide customers with up-to-date product and interest rate information.• Vault management duties including: key holding, accounting and audit functions.• Undertake general administration duties as required.

    • Employability & Skills Tutor
      • Jan 2012 - Jan 2013
      • Newark

      To deliver general employability, skills training and support to unemployed clients, aiding progression into long-term employment. • Conduct introduction, induction and initial assessment sessions with individual clients to identify skills gaps and barriers to employment.• Work with customers on a one-to-one and group basis; including workshop delivery, to develop and deliver suitable development/employability training to enhance employment prospects.• Support Learndirect course materials in the areas of IT, Skills for Life and Employability. • Create/agree programme action plan with each individual client and monitor progress via regular evaluation. • Ensure accurate and timely completion of relevant paperwork and reports in line with Company/funders requirements• Build and maintain strong working relationships with Jobcentre Plus, referral partners and local employers.• Ensure targets for starts and achievements are met.• Adhere to Company programme procedures and quality standards. • Uphold and comply with Equal Opportunities/ Equality and Diversity Policies.• Any other relevant duties as requested by line management.

    • Learning Centre Advisor
      • Mar 2008 - Oct 2011
      • SHAPE

      Provision of tutor support to learners undertaking training courses in maths, English and IT. All associated administration duties including; inductions, enrolments and completions within the Learndirect computerised system, maintenance of the database, telephone or written contact with Learners when required. Ensure that paperwork was accurate and met audit requirements. Training of new staff members.

    • Branston Learndirect
      • Aug 2006 - Sep 2007

      Provision of tutor support to learners undertaking training courses in maths, English and IT. All associated administration duties including; inductions, enrolments and completions within the Learndirect computerised system, maintenance of the database, telephone or written contact with Learners when required. Ensure that paperwork was accurate and met audit requirements. Responsible for the running and organisation of the outpost at Cherry Willingham Library.

    • Agricultural Planner
      • Mar 2004 - May 2006

      Short and mid-term planning of all aspects of Agricultural Division operations (with particular emphasis on broiler operations) to meet factory processing programmes. Collation of data that contributed to weekly and monthly departmental status reports. Raising of purchase orders and balance invoices against preset budget requirements. Experienced 24 hr on-call operator.

    • Technical Administration Assistant
      • Apr 1995 - Mar 2004

      Completion of customer technical specifications for major UK retail companies. Compilation of company internal specifications for factory use. Operation of public complaints procedure. Provision of administrative support for the Central Laboratory including the custody of the biosecurity register. General office administration. Member of the Investors in People Steering Committee.

    • Administrator
      • Jan 1995 - Apr 1995

      Processing of customer work orders. Allocation of jobs to appropriate tradesmen. Invoicing of work completed. General office administration.

    • Data Entry Clerk
      • Jan 1994 - Dec 1994

      General data entry, mostly numeric processing.

    • Shop Assistant
      • Aug 1991 - Dec 1993

      Key holder of the store, counter service, stock provision and control.

    • Sales Negotiator
      • Jan 1989 - Feb 1991

      Demonstration of show homes to potential customers. Completion of paperwork relevant to home sales. Ensuring good customer relations maintained throughout.

    • Housewife
      • Jan 1984 - Jan 1989

    • WRAC
      • Jan 1979 - Jan 1983

      Experimental Assistant in Gunnery. RA Range Hebrides.

Education

  • 2013 - 2013
    Leicester College (Distance Learning)
    NVQ Level 2, Customer Service
  • 1972 - 1978
    Frank Hooker

Suggested Services

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Industry Focus. “Retail”

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