Experience

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  Harvard University

  • Professor Of Neurology And Chief Of The Division Of Stroke Cerebrovascular Disease

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  Pronto for Cafe & restaurants

  • GM

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  Al Ahly club

  • Nasr City branch

  • Director Of Food And Beverage

    • Feb 2017 - Dec 2018
    • Nasr City branch

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  El gezira club

  • Zamalek

  • Director Of Food And Beverage

    • Feb 2016 - Feb 2017
    • Zamalek

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  SMASH

  • El Sheikh Zaied

  • Director Of Food And Beverage

    • Feb 2015 - Feb 2016
    • El Sheikh Zaied

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  El Gezira Club, Cairo, Egypt

  • Zamalek

  • Food and Beverage Director

    • Feb 2013 - Feb 2014
    • Zamalek

    • Oversee all rented food outlets within the club ensuring their compliance with the club’s hygiene and food quality standards.• Oversee and approve all menus and prices of rented outlets.• Oversee and develop all the club’s existing restaurants.• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and restaurants.• Responsible for ensuring consistent high quality of food preparation and service and thus continuous customer satisfaction• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards• Estimate food and beverage costs. • Maintaining high standards of quality control, hygiene, health and safety.• Maintain an accurate and up-to-date plan of restaurant staffing needs and employee trainings.

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  Bon Appetit Restaurants (5 star restaurant chain – 26 branches), Cairo, Egypt

  • El Mohandseen

  • Food and Beverage Operation Manager

    • Jan 2010 - Jan 2012
    • El Mohandseen

    • Oversee and manage all Bon Appetit branches and make final decisions on matters of importance• Adhere to company standards and service levels to increase sales and minimize costs• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. • Responsible for ensuring consistent high quality of food preparation and service and thus continuous customer satisfaction• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards• Estimate food and beverage costs. • Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies• Maintaining high standards of quality control, hygiene, health and safety.• Ensure that proper security procedures are in place to protect employees, customers and company assets.• Direct hiring, supervision, development and, when necessary, termination of employees• Maintain an accurate and up-to-date plan of restaurant staffing needs

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  Bon Appetit Restaurants, Cairo, Egypt

  • Operation Director Deputy

    • Jan 2006 - Jan 2010

    • Work with Operational Director to ensure the highest levels of hygiene, customer service and food quality.• Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste • Ensure customer service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into return customers.• Manage shifts which include: daily decision making, scheduling and planning• Investigate and resolve complaints concerning food quality and service• Keep track of stock levels and order supplies as required• Prepare schedules and ensure that the restaurant is staffed for all shifts.

  • Food and Beverage Manager

    • Jan 2000 - Jan 2006

    • Responsible for ensuring maximum customer satisfaction and high quality service at all branches.• Coordinate and oversee the daily operational needs of all branches and monitor sales and costs.• Maximize cost effectiveness within Food and Beverage Department, by ensuring compliance with established budget, labor and revenue benchmarks• Maintain established inventories by coordinating the ordering of all food and liquor, and supplies in accordance with business needs.• Confer with Food and Beverage Director concerning operational deficiencies and areas in need of attention• Carry out supervisory responsibilities, such as interviewing, hiring, and training employees; planning, scheduling, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

  • Food and Beverage Manager Assistant

    • Jan 1994 - Jan 2000

    • Responsible for providing first line assistance to the food and beverage manager in operating and controlling the food and beverage operations and providing the highest level of service in order that the clients express complete satisfaction for the quality and speed of services provided.• Responsible for coordinating, supervising and overseeing all food service business while maintaining profitable operations and quality service.• Attend hospitality related functions and assist in the promotion and sale of the food and beverage operations.

  • Branch Manager

    • Sep 1989 - Jan 1994

    • Ensure that the restaurant operate efficiently and profitably while maintaining its reputation and ethos.• Responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, health and safety. • Keep track of raw materials and place orders as required.• Keep track of branch’s costs.• Analyze and plan restaurant sales levels and profitability.• Organize marketing activities, such as promotional events.• Create reports at the end of shift/week, including staff control, food control and sales• Plan and coordinate menus with management.• Coordinate the entire operation of the restaurant during scheduled shifts• Manage staff throughout their shifts and providing them with daily briefings and feedback.• Respond to customer complaints and work on increasing customer satisfaction.

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  Governmental hospitals, Mecca, Saudi Arabia

  • Mecca

  • Physical Therapist

    • Jan 1979 - Aug 1989
    • Mecca

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  El Ahly Club, Cairo, Egypt

  • Gezira, Zamalek

  • Physical Therapist

    • Aug 1978 - Jan 1979
    • Gezira, Zamalek