Experience

• 

  Baylor College of Medicine

  • Temple, Texas, United States

  • Coordinator of Evaluation and Assessment

    • Aug 2023 - Present
    • Temple, Texas, United States

• 

  Texas Department of Family and Protective Services

  • Killeen, Texas, United States

  • Conservatorship Specialist

    • Jun 2020 - Jun 2022
    • Killeen, Texas, United States

• 

  Temple College

  • Temple Texas

  • Student Success Coach

    • Sep 2018 - Jun 2020
    • Temple Texas

    • Provide proactive outreach and advisement to learners• Facilitate successful transition to Temple College for new, continuing, and returning learners• Assist with recruitment efforts in coordination with Student Services personnel and leadership• Host workshops for Student Success, Academic Advising, Time Management and Study Skills • Compiled Retention Alert Data for monthly reports• Identify at-risk students using CRM reporting system• Support learners in preparing a written education plan and goal setting• Assist learners with establishing schedules for completion of course work, and balancing course responsibilities/requirements with extracurricular activities.• Connect learners to community benefit programs• Respond to learner inquiries in a timely and accurate manner to solve problems quickly• Maintain appropriate documentation and records of services provided to learners while adhering to all FERPA guidelines• Work in coordination with leadership to assist with monitoring learner attendance and academic progress• Assist other departments such as Admission and Records, Financial Aid, Veteran Affairs, Testing Center, Accommodations during peak times• Advise undergraduates regarding programs of study, academic plans, course selection, degree planning and transferring• Advise developmental students by evaluating TSI scores• Provide career assessments for undecided students• Communicate with Faculty regarding learner academic challenges• Collaborate in the activities connected with student orientation, advisement, and recruitment

• 

  Temple College

  • United States
  • Higher Education
  • 500 - 600 Employee

  • Financial Aid Specialist

    • Aug 2017 - May 2018

    • Advised prospective and continuing students/parents regarding financial aid applications, procedures, eligibility requirements, and college policies• Conferred with individuals to disseminate information related to financial assistance available to students• Compared data on student’s applications, such as proposed budget, family income, etc.• Researched student history on the National Student Loan Data Systems Website• Awarded financial aid programs to eligible recipients, informed students of missing information, and informed students of non-eligibility for financial aid programs. Financial aid programs include, but are not limited to: Federal Pell Grant, Federal Direct Loans, Texas Public Education Grant, etc.• Collected and processed documentation required for verification of a student’s financial aid application in accordance with federal regulations• Created, maintained, processed, and updated files, records, and other documents in accordance with FERPA standards

  • Financial Aid Call Center Representative

    • Aug 2014 - Aug 2017

    • Managed multi-line phone system in a fast-paced work environment• Responded to incoming requests and initiates outgoing communications via phone, email or letter• Reviewed and verified student, spouse and parent documentation submitted to ensure completeness, compliance and authenticity • Used discretion when handling sensitive or confidential information• Input all communication data into Datatel computer systems• Scanned/Imaged documents in electronic records system - OnBase • Provided assistance to the Financial Aid Specialist in evaluating, certifying and reviewing financial aid files to determine financial aid eligibility• Assisted with training of Federal Work Study employees and new hires within the Financial Aid Office• Maintained outgoing office voicemail for office closures/holidays

• 

  Cook Children's Health Care System

  • Dallas/Fort Worth Area

  • Care Partner

    • Oct 2011 - May 2014
    • Dallas/Fort Worth Area

    • Participated with the Nurse Manager in the development, implementation and evaluation of department goals• Responded to the needs of patients, visitors, physicians, staff and volunteers in a proactive manner to create a welcoming, service-oriented environment• Documented patient’s vital signs for medical record• Performed patient care procedures within scope of practice• Maintained medical supplies for the unit in a cost effective manner• Performed night shift secretarial duties• Provided patient comfort and privacy• Reported patient/visitor concerns, complaints and information to nursing staff• Maintained a safe, clean and organized physical environment in the nurse’s station. Identified and reported unsafe procedures