Okay, let’s tackle this. So Madeline has 4+ years of experience as a Customer Support Specialist. The rate for this role can vary based on location, industry, and company. According to various sources, the average hourly rate for a Customer Support Specialist in the United States is around $25. However, this can range from $15 to $40 per hour depending on the company, location, and level of experience. Since Madeline has 4+ years of experience, she might be able to charge a higher rate. But based on the average rate, I’ll estimate around $25 per hour.