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Madeleine Pope is a seasoned professional with expertise in customer service, leadership, and project management. She has worked in various roles, including Research Associate & Project Manager at HG&Co, Organizer at Debt Collective, and Studio Administrator at Ziger|Snead. Pope holds a Master’s Degree in Museology/Museum Studies from Johns Hopkins University Advanced Academic Programs and a Bachelor’s Degree in Spanish Language and Literature from Guilford College.

Experience

    • Museums, Historical Sites, and Zoos
    • 1 - 100 Employee
    • Research Associate & Project Manager
      • Oct 2022 - Present

    • Assistant Researcher and Project Manager
      • Jan 2022 - Present

    • Project Assistant and Researcher
      • Feb 2020 - Present

      • Works closely with team members to execute visitor-centered planning, strategy and evaluation at a wide variety of cultural institutions across the country. Current clients include La Brea Tar Pits in LA, American Museum of Natural History in NY, Cooper Hewitt in NY, and Pérez Art Museum Miami among others. • Graphically designs and writes copy for reports and other data-based deliverables• Conducts data collection, remotely and on-site• Assists principal Kate Haley Goldman in administrative work and brand presence

  • Debt Collective
    • Baltimore, Maryland, United States
    • Organizer
      • Oct 2022 - Present
      • Baltimore, Maryland, United States

      Co-founder of local chapter.Volunteers 5-10 hours a week to share information about debt as a systemic oppression and foster support for those wishing to join the Debtors Union. Co-facilitates debtors assemblies.

  • Abell & Charles Village Mutual Aid (tinyurl...
    • Baltimore, Maryland, United States
    • Organizer
      • May 2020 - Oct 2021
      • Baltimore, Maryland, United States

      Volunteered 5-15 hours a week, working closely within a team of other volunteer organizers to build neighborhood connections in this local Mutual Aid collective. We match those in need of resources- like covid-safe groceries, child care, rides to doctors' appointments, and free food- to indiv...

  • National Gallery of Art
    • Washington D.C. Metro Area
    • Contractor, Data Collection
      • May 2019 - Mar 2020
      • Washington D.C. Metro Area

      • Conducted digital and paper surveys for over 8 separate projects about temporary and permanent exhibitions, a highly political film installation, and various programming• Developed an observation tool with the Manager of Planning and Evaluation and aided in editing existing tools• Engaged with ...

  • Ziger|Snead Architects
    • Baltimore, Maryland, United States
    • Studio Administrator
      • Apr 2019 - Mar 2020
      • Baltimore, Maryland, United States

      • Led data collection and interpretation for the Studio Purpose Team, aligning the values of the firm and its employees• Collaborated in design projects using InDesign, such as formatting 35 large-format color photos of projects for printing on aluminum and preparing applications for project acqu...

    • Evaluation Intern
      • Mar 2019 - Aug 2019
      • Baltimore, MD

      • Administered paper surveys and entered data for qualitative and quantitative data from 100s of visitors to the Monsters and Myths exhibition• Coded and analyzed data from the survey with 7 short-answer questions and a sample size of 420

    • Confidential Assistant
      • Jul 2015 - Jun 2019
      • Washington D.C. Metro Area

      • Organized the Commissioner’s and her Counsel’s case binders, schedule, appointments, and trips• Coordinated professional correspondence and communication, including White House inquiries• Resolved internal and public inquiries while maintaining confidentiality

  • RK&A
    • Alexandria, VA
    • Contractor, Data Collection
      • Apr 2018 - Dec 2018
      • Alexandria, VA

      • Observed over 80 visitors for summative evaluations at the National Air and Space Museum(NASM) using RK&A’s unique timing and tracking method• Interviewed over 50 visitors at NASM using iPads and Survey Monkey• Interviewed over 70 participants via telephone and recorded data for 3 qualitati...

    • Evaluation Assistant at the Center for Art, Design, and Visual Culture
      • Aug 2017 - Jan 2018
      • Baltimore, Maryland Area

      • Collaborated with an evaluation team to produce a 50-page front-end evaluation report,providing exhibition designer with a detailed analysis of context needed for the incomingaudiences• Communicated daily with the team to gather, organize, and analyze quantitative and qualitativedata from 81 i...

  • Portland Art Museum
    • Portland, Oregon Area
    • Guest Services Agent
      • Dec 2014 - Jun 2015
      • Portland, Oregon Area

      o Welcomed hundreds of daily visitors, educating them about the museum and finding solutions to complaints or concernso Recommended improvements for customer service protocolso Updated constituent records and visitor tracking in databaseo Volunteered at special events such as holiday gift-wrappin...

  • Friendly House, Inc.
    • Portland, Oregon Area
    • After School Enrichment Coordinator
      • Sep 2008 - May 2015
      • Portland, Oregon Area

      o Depended on by staff and supervisors as the go-to person to resolve parent concerns and trained others on these conflict resolution techniques, collaborating with families of over 100 students each yearo Acted as Substitute Director in the program directors’ absenceso Hired and trained teachers...

  • Portland Early Learning Project
    • Portland, Oregon Area
    • Teacher, Spanish Language in Play Summer Camps
      • May 2011 - Sep 2012
      • Portland, Oregon Area

      o Facilitated multi-faceted, active lessons in immersive Spanish o Managed two classes of 8-24 elementary-aged children in play-based learningo Created week-long curricula for two different age groups focused Argentinian culture, history, and cuisine

  • AmeriCorps
    • Portland, Oregon Area
    • Early Childhood Education Intern
      • Sep 2008 - May 2009
      • Portland, Oregon Area

      o Assisted two Head teachers with activity preparation and classroom management at Friendly House Head Start Preschool o Focused on Spanish language learning in the classroomo Collaborated with the public library to implement an Early Childhood literacy program with take-home book bags

Education

  • 2016 - 2017
    Johns Hopkins University Advanced Academic Programs
  • 2004 - 2008
    Guilford College

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Museums and Institutions”

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