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Madeleine Dela Cruz
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Bio
Credentials
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2022 Selling On Amazon: Amazon SEO, Ads, Ecommerce, Marketing
UdemyJun, 2022- Apr, 2026 -
Amazon Seller VA Masterclass
AmazoNationPHJun, 2022- Apr, 2026 -
Keyword Research
SemrushJun, 2022- Apr, 2026 -
Search Engine Optimization
CourseraJun, 2022- Apr, 2026 -
Teaching English as a Foreign Language (TEFL)
International Open AcademyJun, 2022- Apr, 2026 -
Google Ads Search certification
GoogleNov, 2022- Apr, 2026 -
Amazon PPC
My Amazon GuyJul, 2022- Apr, 2026 -
Sponsored ads certification
AmazonJun, 2022- Apr, 2026
Experience
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Search Engine Optimization Specialist
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Oct 2022 - Dec 2022
• Perform ongoing keyword discovery, expansion, and optimization• Optimize web pages such as the homepage, landing pages, blog posts, and product pages.• Improving content quality, keyword optimization, and user experience.• Developed optimization strategies that increase search engine results rankings• Conducted SEO audits and worked with the web dev team to fix technical website issues.• Research and implement search engine optimization recommendations• Ensure SEO best practices are properly implemented on newly developed code• Perform SEO Audits using Screaming Frog• Implement improvements following the result of the audit
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TTEC
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Philippines
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Customer Service Representative / Healthcare
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Oct 2021 - Aug 2022
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Philippines
• Assist clients with inquiries about their policies.• Help clients reinstate their policies if it has already lapsed.• Set up new policies or additional policies• Create proper documentation regarding the changes• Make outbound calls to patients, referrals, and sales as needed• Answer high-volume inbound customer calls• Utilize resources to troubleshoot and resolve patient issues
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Telstra
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Philippines
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Customer Service Representative / Sales
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Jun 2020 - May 2021
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Philippines
• Processing orders, forms, applications, and requests.• Perform assessments for each customer to recommend appropriate services• Respond promptly to customer inquiries.• Develop a rapport with customers, and demonstrate a friendly and helpful manner to put them at ease• Recording customer demographics, sales orders, or other information digitally• Ensure customer satisfaction and provide professional customer support
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Alorica
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Philippines
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Customer Service Representative / Retentions
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May 2018 - May 2020
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Philippines
• Acknowledging and resolving customer complaints.• Negotiating with customers to renew contracts and retain business.• Respond to customer queries and address service complaints in a timely manner.• Analyze customer feedback and develop techniques to ensure customer retention.• Explain to customers about new products and benefits.• Perform customer negotiations and reach a fair conclusion• Track contracts that are soon to be expired and contact customers for renewals.• Assist with other administrative tasks as needed
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Education
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Apicius Culinary Arts & Hotel Management Inc.
Culinary Arts and Related Services -
Amazon Seller VA Masterclass
Amazon Seller VA Masterclass -
Amazon Advertising
Amazon Sponsored Ads
Suggested Services
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Industry Focus. “Advertising Services”
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