Experience

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  Ikon Office Technology

  • Durbanville, Cape Town

  • Service Delivery Manager

    • Nov 2016 - Present
    • Durbanville, Cape Town

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  Thrive Talent Acquisition

  • Durbanville, Cape Town

  • Owner

    • Jan 2015 - Oct 2016
    • Durbanville, Cape Town

    Thrive Talent Acquisition specializes in providing professional, efficient and personalized talent solutions to our valued clients and assist candidates in finding the ideal job and environment to thrive in - a match between employer and employee favourable to both parties. We believe in building long term relationships with clients in order to better understand and meet their requirements.

• 

  Jasco Enterprise

  • South Africa
  • IT Services and IT Consulting
  • 400 - 500 Employee

  • IT Service Delivery Manager: Sanlam

    • Feb 2014 - Dec 2014

    Ensuring day-to-day delivery of services against the service-level agreement for the Sanlam & Santam Managed Services contract. Responsibilities typically include the following: Managing a team of 1st and 2nd line support engineers, infrastructure monitoring, incident management and resolution, change management, staffing, performance management, training, request fulfillment, service continuity procedures, monitoring software versions and end-of-life hardware, managing 3rd party support contracts, process documentation, reporting and trend analysis, project implementations, etc.

  • IT Service Delivery Manager: Capitec Bank

    • Aug 2013 - Jan 2014

    Ensuring day-to-day delivery of services against the service-level agreement for the Capitec Bank Managed Services contract. Responsibilities typically include the following: Managing a team of 1st and 2nd line support engineers, infrastructure monitoring, incident management and resolution, change management, staffing, performance management, training, request fulfillment, service continuity procedures, monitoring software versions and end-of-life hardware, managing 3rd party support contracts, process documentation, reporting and trend analysis, project implementations, etc.

  • Project Manager

    • Oct 2008 - Jul 2013

    Ensured that ICT (Information and Communications Technologies) implementations for thefollowing customers are effectively managed and change managed according to the PMBOKproject management methodology in order to deliver maximum ROI: FNB, Old Mutual, VodacomLesotho, Vodacom DRC, Sanlam, Rand Merchant Bank, DENIS, Liberty Life, Fusion Outsourcing,African Bank, SunGard, Altech Netstar, BRAIT, Capitec Bank, Shell, Telkom Maritime, Media24, RCS, etc. Also performed the role of Business Analyst from time to time capturing, analyzing anddocumenting business requirements, preparing User Requirements Specifications, AcceptanceTest Procedures, Configuration Documents, Infrastructure Requirement Specifications, TrainingPlans, etc.

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  Corporate Business Automation

  • Diep River, Cape Town

  • IT Support Technician

    • Apr 2007 - Sep 2008
    • Diep River, Cape Town

    Offer hardware, software and network support to clients. Responsible for liaising with customersto ensure that all requirements are met before installations are done. Setup and troubleshootmultifunctional peripherals on customers’ networks. Product training, firmware upgrades, colourcalibrations and pre-sales.

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  Konica Minolta South Africa

  • Linton Grange, Port Elizabeth

  • Software Support Engineer

    • Jan 2005 - Mar 2007
    • Linton Grange, Port Elizabeth

    Responsible for liaising with customers to ensure that all software and hardware requirements aremet. Setup and troubleshoot multi-functional peripherals and software on customers’ networksand providing 1st line support. Responsible for demonstrating multi-functional peripherals toclients, training users on software, doing firmware upgrades, prepare training material, provideproduct training to the sales department, pre-sales and preparing quotations. Also act as theKonica Minolta Port Elizabeth local network administrator with duties which include the following:setting up e-mail, installing applications, reloading pc’s and laptops, adding pc’s or laptops to thedomain, installing printers, offering hardware and software support to employees, taking part indecision-making when buying new hardware or software for the company, etc.

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  arivia.kom

  • Newton Park, Port Elizabeth

  • Experiential Trainee: Support Service

    • Aug 2004 - Dec 2004
    • Newton Park, Port Elizabeth

    Responsible for handling all IT related problems and calls on SARS account. It includestroubleshooting, installations of laptops, desktops and printers, software installations, hardwareand network configurations, preparing quotations, etc.