Experience

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  Pinnacle Hotel at the Pier

  • North Vancouver-BC, Canada

  • Sr. Banquet Captain

    • 2018 - Present
    • North Vancouver-BC, Canada

    Manage overall execution of an eventWelcoming guests or convener at the beginning of the function and going over the details with the convener as well as following up throughout the function. On change of shifts, go over details as well as introducing the convenerManage all hourly personnel associated with event and client relationshipCoordinates timing and other vital information with a culinary teamInventory, beverage, rentals and other equipment associated with the event Conduct pre-function meetingsOversee set-up event space according to diagrams as well as teardowns and resetHelp maintain a clean and organized workplace Responsible for checking staff in and out and ensuring they all get their breaksCommunicate with the back of house point person prior to and during dinner serviceResponsible for upholding Pinnacle service standards as communicated in the handbookReturns completed beverage inventories, timesheets, BEOs, billing information updates in banquet log after the eventEnsuring all liquor control procedures as well as Serving it right is being followedCommunicate service issues to manager including corrective actions, overtime charges, and client commentsEnsuring all banquet areas are locked and properly secured before leaving the hotelMotivate, lead, coach and monitor the performance of the Banquet Team MembersTo be health and safety conscious and actively involved in maintaining a safe work environmentTo provide exceptional service to guests in all banquet eventsAssist Banquet Manager with controlling of costs such as labor and inventory To work under pressure and always maintain a professional imageTo be proactive in actions to make banquets operate effectively Share ideas and observations with management on how to maintain and improve standardsComplies with Pinnacle Hotel policies and code of ethics

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  AMS Student Nest UBC

  • Vancouver-BC, Canada

  • Operations Supervisor

    • 2017 - 2018
    • Vancouver-BC, Canada

    Operations Supervisor Vancouver, BCOversee a team of banquet servers during eventsSetting up and breaking down of rooms according to client specifications which include moving tables, chairs, setting A/V equipment, buffetsPrepare tables, stations, buffets, service carts, dessert table with specified tools and equipment according to the AMS StandardsInspect the cleanliness of relevant areas and presentation of all china, glass, and silverware prior to usePrepare, load and safely store Food & Beverage items, equipment, and supplies in the AMS catering vanCooperate with guests to ensure all requirements are met and problems dealt with in an efficient mannerAccurately serve food and beverages to guests as per the Banquet Event Order or specific needsEnsures Food Safety protocol is adhered to at all timesReports work orders feedback back to the Catering & Conference management following the event

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  Fairmont Pacific Rim

  • Vancouver-BC, Canada

  • In Room Dining Server

    • 2017 - 2017
    • Vancouver-BC, Canada

    In-Room Dining Server Vancouver, BCConsistently offered professional, friendly and engaging serviceOffered guests regarding menu items in an informative and helpful wayHave full knowledge of all beverage listsPicked up orders and delivered food and beverage efficiently Verified orders for accuracy and ensured that outgoing items were prepared and set to be delivered as per quality and standardsWell-versed with menu items including ingredients as well as preparation methodsEnsured outlet policies, procedures and service standards were maintained at all timesPracticed all safety and sanitation policies while handling food and beverage

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  Smitty's Family Restaurants

  • Fernie-BC, Canada

  • Food Service Supervisor

    • 2014 - 2016
    • Fernie-BC, Canada

    Food Service Supervisor Fernie, BCSupervised a team of 9 waiting staff and 3 kitchen staffHired and trained new hires, and prepared work schedules Coordinated with suppliers to maintain an inventory of restaurant supplies by estimating ingredients and restaurant supplies required for meal preparation and restaurant operationsEnsured high service standards and hygiene were maintained Effectively diffused and resolved tense situations among staff

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  Embassy Suites

  • Niagara falls, Canada

  • Food Runner

    • 2014 - Mar 2014
    • Niagara falls, Canada

    Food Runner Niagara Falls, ONGreeted guests, present menus, insisted them to recommend and provide information about day-to-day and hotel specialty foodsProvide a proper response to the customer queries regarding food and beverages Take orders and relay to kitchen and bar staff Served food and beveragesMaintained serving area neat and cleanPre-plated service of specialty foods at patrons' tables

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  Sheraton on the Falls

  • Niagara-Ontario, Canada

  • In Room Dining Server

    • 2014 - 2014
    • Niagara-Ontario, Canada

    In-Room Dining Server Niagara Falls, ONGreeted guests and educated them about recommended menu items as well as daily and weekly specialsPaid attention and informed them about allergies regards to food Took orders and relay set up at the kitchen and bar staff Served food and beverages Maintained serving area neat and clean Prepared and served specialty foods at patrons' tablesPresent bill and accepted paymentsOrdered and maintained inventory of wines and glassware Performed evaluation of wines

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  Resort Rio

  • India
  • Hospitality
  • 100 - 200 Employee

  • Restaurant Supervisor

    • 2011 - 2013

    Restaurant Supervisor Goa, IN Supervised activities of food servers and Kitchen staffs Ensured smooth operations in the Food Serving area and directed activities of food servers Prepared work schedules for the food serving staffs Supervised and maintained a high standard of hygiene in the preparation of meals in the kitchen and dining areaEstimated and ordered ingredients supplies Maintained records of stock, repairs, sales, and wastage Ensured that food and service meet quality control standards Dealt with customer complaints and resolved them effectivelyPresented cheques and processed payments through cash, debit & credit cards

  • Hotel Operations Trainee

    • 2011 - 2011

    Hotel Operational Trainee Goa, IN Greeted guests and took guests orders Ensured servers attended guests as they were seated Ensured guests were served courses in proper sequence Ensured soiled dishes were cleared and silverware were properly placed and timely reset

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  Park Hyatt Beaver Creek Resort & Spa

  • Avon - Colorado, USA

  • Intern

    • May 2008 - Oct 2008
    • Avon - Colorado, USA

    Food & Beverage Intern Banquets Colorado, USRefilled buffet station Set up dining tables appropriately Pre-plated service to guests

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  Hospitality Careers | Hotel Management Jobs

  • Goa, India

  • Volunteer

    • 2007 - 2008
    • Goa, India

    Outdoor Catering Server Worked at several 5 Star Hotels including the Goa Marriott, Ramada, Park Hyatt, Taj Exotica and Casino Royale for various banquets and events.