Experience

• 

  Hilton

  • Greater Memphis Area

  • Coordinator

    • 2018 - Present
    • Greater Memphis Area

• 

  Encompass Insurance

  • Irving, TX

  • Catastrophe Property Adjuster

    • 2012 - 2017
    • Irving, TX

    Recruited to assist in the transition of company office from Northbrook, IL guiding the startup and management of a full spectrum of office operations and programs with a concentrated role in claims handling.- Coordinated and managed field investigations/re-inspections, outside engineers, contractors and cause and origin experts; collaborated with contractors and vendors on complex losses to come to equitable and accurate resolution- Documented all aspects of claims, determined repair cost, replacement cost versus actual cash value, utilized replacement sources, completed proper reserving and issued payment transactions- Provided verbal and written reports and explanations on claims, process and status reports to insureds, claimants, agents, and other interested parties- Worked with senior management to develop training and cross training programs for field and inside staff and vendors in dispatching, operations and claims handling processes- Selected as Subject Matter Expert for Policy Coverage and Mortgage Handling processes

• 

  Nationstar Mortgage

  • Lewisville, TX

  • Senior Mortgage Loan Officer

    • 2011 - 2012
    • Lewisville, TX

    Enlisted to educate, negotiate, and minimize varying levels of loan risks for each customer with government backed Fannie Mae, Freddie Mac, USDA, VA, FHA, or private loans within a Home Lending program by assessing personal needs and expense.- Managed portfolios of new and existing clients through marketing and monthly follow-up.- Recognized for thoroughly superior customer consultation seeing customer stabilization rate rise five-fold.- Promoted to Senior Loan Officer over five people in just six months after successfully exceeding productivity goals and demonstrating loan stabilization skills- Team lead in monthly ranking for FHA and Government loan division for 4 consecutive months- Responsible for collaborating with teams across the organization for development and training new employees.

• 

  Ally

  • Knoxville, Tennessee Area

  • Loss Mitigation Specialist

    • 2008 - 2010
    • Knoxville, Tennessee Area

    Appointed to work on a specialized team for formerly GMAC loans, to offer and manage repayment programs, loan modifications and education on GAP insurance obtainable via most loans.- Contacted borrowers regularly while adhering to company communication standards, as well as federal and state laws, and documented details of each conversation in the account log.- Managed a portfolio consisting of 100 to 150 loans that were 30 to 90+ days delinquent.- Evaluated borrower's hardship, assets, income, and expenses to configure terms and the down payment amount of proposed plans- Educated borrowers as to various facts, laws, and ideas surrounding loss mitigation process moderately concentrating on their rights as a borrower and our rights as a lender.- Trained new associates and assisted team members by answering questions, offering guidance, and discussing accounts with irate customers