Experience

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  GLOBAL DATA TECHNOLOGIES, INC.

  • United States

  • New Account Manager

    • Nov 2023 - Present
    • United States

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  City of San Angelo

  • San Angelo, Texas, United States

  • Accounting Assistant

    • Apr 2023 - Apr 2024
    • San Angelo, Texas, United States

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  H&R Block

  • San Angelo, TX

  • Customer Service Representative

    • Jan 2023 - Apr 2023
    • San Angelo, TX

    Answered phones, created appointments, checked clients in, received payments, prepared payments, filing.

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  iDentalSoft

  • Milpitas, CA USA

  • Customer Service and Onboarding Manager

    • Aug 2017 - Apr 2023
    • Milpitas, CA USA

    • Oversee and manage new customer onboarding to ensure the success of each account. • Confirm support calls and request are ticketed and routed to appropriate tier and/or dept.• Facilitate client Accounting/Billing setup

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  H&R Block

  • San Angelo, TX

  • Customer Service Representative

    • Jan 2022 - Apr 2022
    • San Angelo, TX

    Answered phones, created appointments, checked in clients, received payments, prepared deposits, filing.

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  Griffin Interiors

  • San Angelo, Tx

  • Office Assistant

    • Jun 2017 - Jan 2018
    • San Angelo, Tx

    Handled incoming calls, created statements/billing, payables, prepared deposits, payroll, filing.

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  Window Depot

  • San Angelo, TX

  • Collections and Customer Service Specialist

    • Oct 2016 - Jan 2017
    • San Angelo, TX

    Window Depot, San Angelo, TX October 2016- January 2017Collections, Customer Service• Make collection calls• Answer phones• Filing• Sales lead follow-up letters/mailings

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  Security Code 3 Inc

  • San Jose, CA

  • Operations Manager

    • Apr 2015 - Jul 2016
    • San Jose, CA

    Security Code 3, San Jose April 2015-July 2016Operations Manager• Interview and hire appropriate applicants• Review and approve time cards• Review payroll discrepancies and submit payroll corrections• Submit billable hours for invoicing• Manage/mentor security guards• Provide customer service/manage accounts• Back up scheduling• Back up dispatch/receptionists• Back up TSA

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  RMA Group

  • San Jose, CA

  • Administrative Assistant

    • Sep 2014 - Jan 2015
    • San Jose, CA

    RMA Group, San Jose September 2014-January 2015Administrative Assistant• Enter daily samples and breaks• Enter results of lab tests• Print daily break list• Log out daily reports• Log out tests• Pull daily reports for billing• Collections• Responsible for a variety of office/clerical duties

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  Team View Player Services

  • San Jose, CA

  • Gaming Associate/Casino Banker

    • Aug 2013 - Jul 2014
    • San Jose, CA

    Team View Player Services, San Jose August 2013-July 2014Gaming Associate/Casino Banker• Enforce casino rules at gaming tables• Manage payouts and collections at gaming tables• Provide excellent customer service to casino patrons• Monitor bank balance on floor, coordinating with management to maintain acceptable balance• Provide security at gaming tables to eliminate illegal betting practices

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  Sonoma Graphic Products

  • San Jose, CA

  • Accounts Receivable and Collections Specialist

    • Nov 2011 - Aug 2013
    • San Jose, CA

    Sonoma Graphic Products, San Jose November 2011-August 2013Accounts Receivable and Collections• Responsible for generating daily invoices • Applied daily A/P payments, and made collection calls• Handled Customer Service issues• Process RMA’s

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  OneSource Office Systems

  • San Jose

  • Customer Support Agent

    • Nov 2010 - Nov 2011
    • San Jose

    OneSource Office Systems, San Jose November 2010-November 2011 Customer Support Agent• Handled incoming support calls and routed appropriately • Entered support calls and supply orders into eAutomate software• Processed credit card transactions using Authorize.Net• Matched packing lists with invoices and entered into eAutomate• Provide backup to shipping department• Responsible for a variety of clerical duties

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  Sage Software Consulting, Inc.

  • San Jose, CA

  • Administrative Manager

    • Feb 1989 - Jan 2009
    • San Jose, CA

    Sage Software, San Jose Administrative Manager February 1989 – January 2009 • Managed daily operations for software fulfillment team responsible for distribution of industry leading medical software package• Responsible for departmental timecard administration• Handled departmental purchasing tasks • Maintained and archived software media masters• Managed Sales Order workflow to ensure accurate and timely completion of all orders• Maintained monthly production metrics across multiple product lines• Coordinated multiple company relocations to include design and layout of new facility• Reviewed resumes; scheduled and conducted interviews to assist Operations Manager• Primary contact for facilities department