Bio
Credentials
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OpenText Content Server Business Consultant Certification
OpenTextNov, 2021- May, 2026
Experience
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Client Services Director
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Canada
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Software Development
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700 & Above Employee
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Client Services Director
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Nov 2022 - Present
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Practice Manager
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Jan 2018 - Nov 2022
Manages three areas of responsibility: team leadership, commercial/pre-sales and project delivery. Leads a team of business and technical consultants with overall responsibility for resourcing and project delivery. Key contributor in the sales cycle, working closely with the commercial teams to respond to requests for proposals and effort estimates. Lead consultant role in ECM projects, specializing in working with customer teams to optimize the business value of OpenText software deployments.
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Open Text Inc.
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United States
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Lead Business Consultant
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2013 - 2017
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United States
Deliver consulting services over a range of projects focused on the OpenText Extended ECM Platform. Includes working with internal and customer teams to initiate, plan, execute and deliver a range of technology solutions based on OpenText Content Server, Records Management, Reporting, Workflow, Digitization and Migration. Focus on change management aspects in order to optimize adoption and return on investment over the long term.
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AppTier LLC
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United States
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Business Consultant
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2008 - 2012
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United States
Business Consultant for software implementation projects, primarily supporting Open Text Information Content Management solutions, specializing in pharm/biotech (regulated environments). Subject Matter Expert in Records and Information Management, Business Process Automation and Change Management.
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Open Text Inc
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United States
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Business Consultant
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2004 - 2008
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United States
Business Consultant providing services including project management, requirements gathering, business process analysis, system design, testing and validation, training and go-live support for a wide range of clients and industries deploying Open Text software.
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Branch Manager
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1991 - 2001
Responsible for overall management of a full service Records Center. Focused on delivering excellent customer service as well as outsourcing resources. Provided on-site and off-site management of records as well as scanning,barcoding etc.
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Education
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ICRM
Certified Records Manager -
University of Natal, Durban
Bachelor of Commerce (B.Com.), Business Administration and Management, General -
University of South Africa
Honors in Economics, Business/Managerial Economics
Suggested Services
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