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Lynn Proctor is a seasoned business analyst with extensive experience in implementing and upgrading PeopleSoft applications. She has worked with various clients, including NY Metropolitan Transportation Authority (MTA), UnitedHealth Group, and Baylor Scott & White Health Careers. Proctor has led multiple projects, including the implementation of Fluid transactions and approvals workflow, integration of 7500 Colombia employees into the UHG PeopleSoft application, and the PeopleSoft HCM to Cloud integration. She has also provided operational support for the PeopleSoft applications and mentored colleagues in redesigning custom processes and implementing new applications. Proctor holds a strong educational background, with a solid foundation in business analysis, requirements gathering, and testing. She is proficient in multiple languages, including English and Spanish, and has expertise in various software applications, including PeopleTools, Oracle, Integration, and HRIS. Proctor's skills include business process analysis, requirements gathering, testing, and training, with a strong focus on PeopleSoft applications. She has worked in various roles, including Sr. Business Analyst Consultant, Sr. PeopleSoft Application Analyst, and Owner, and has demonstrated her ability to lead and mentor teams.

Experience

    • Independent Consultant
      • Jul 2022 - Nov 2023
      • Temple, Texas, United States

      HCM Functional co-lead for a Tools 8.59 and PUM 42 upgrade, including the implementation of Fluid transactions and approvals workflow. • Conducted test script execution and rewrites for test scripts the client already had. • Developed new test scripts for new functionality. Conducted workshops to show new functionality to include Acknowledgments, Attachments, Fluid Employee Snapshot, Fluid Guided Self Service, Onboarding, Talent Acquisition Manager and Candidate Gateway. • Produced a configuration workbook for new modules that were implemented. • Conducted training sessions to Train the Trainer for new functionality. • Worked with the technical team to provide specifications and testing of customizations that the client needed, including a process to move the organization to 1 to 1 positions (for position management), a process to move the organization into the correct reporting structure, and custom fluid approvals workflow. • Managed daily tasks for several functional and technical resources. • Assisted in post-production support.

  • UnitedHealth Group
    • Killeen/Temple, Texas Area
    • Sr. Business Analyst Consultant at UnitedHealth Group
      • Jan 2020 - Jun 2022
      • Killeen/Temple, Texas Area

      Project Fenix – Integrated over 7500 Colombia employees into the current UHG PeopleSoft application in addition to implementing Spanish. List of completed tasks. • Acted as the Human Resource functional lead. • Conducted information gathering sessions from Colombia and created over 50% of the functional design documents (excluding conversion and SAP interfaces) based on the requirements. Conducted technical and functional reviews prior to being built. Completed assembly testing and approved migration to production.• Conducted weekly SCRUM calls for the functional team for 6 months. • Managed all designs getting translated into Spanish. • Managed all designs getting business sign off. • Conducted over 75% of the playback sessions with the Colombia team, showing them their new functionality in PeopleSoft in Spanish.• Created business process guides for the Colombia team and also had them translated into Spanish. • Conducted the defect calls for system test 3, assigning defects and moving them through the process. Once defects were completed, I assembly tested the fix and approved the move to production. • Created test scripts and scenarios for the Colombia team to use.• Conducted multiple training sessions for the Colombia team. • Managed the Command Center after go live for 3 months. • Manually entered Requisitions and added New Hires to the system as productions support. • Scheduled audit queries and fixed data as appropriate in production.

    • Sr. PeopleSoft Application Analyst
      • Oct 2008 - Jan 2020
      • Temple, Tx

      Provide operational support for the PeopleSoft applications to include HR, Candidate Gateway, Talent Acquisition Manager, Employee and Manger Self Service, Portal, eProfile, Health and Safety and third party interfacing such as resume processing and background check vendors. I serve in a Lead role during bundle/fixes, upgrade and implementation of projects. Collaborate with end users on the system and support them by conducting training sessions, defining business requirements and develop reports as required.A list of some completed projects• Supported the implementation of a “real time” transfer of Flu Immunization data from Epic to PeopleSoft using API Web Services call.• Supported the implementation of “early access” for providers so that they can take Epic classes before they start at BSWH.• Supported the PeopleSoft HCM to Cloud integration.• Mentored a coworker in the redesign of the custom process for loading mass increases. This process loads data to the Job record as well as the pushup table for payroll. This allows for incremental salary update and lump sum payouts.• Mentored a coworker in the implementation of Fieldglass to include requirements gathering, functional design documentation, working with the technical team on the requirements, testing, error resolution and go live.• Mentored an analytics BI staff member on PeopleSoft Query and the PeopleSoft table and field names to broaden their knowledge of where the data comes from.• Created test scripts, tested, and data validation for the PUM upgrades.• Tested and validated the R12 – R19 Cloud Upgrades.• During an acquisition of a new company, mapped and loaded all immunization information into the PeopleSoft Employee Health records.

    • Owner
      • Nov 2006 - Oct 2008
      • Temple, Tx

      Working at different client sites providing consulting services including functional lead for full implementations and upgrade processes. Specific duties included fit/gap analysis, gap resolutions, demo’s, configuration, business process re-design, functional design of conversion data, training end users, all phases of testing and knowledge transfer to the clients.

    • Process Specialist, HRMS Consultant
      • May 1997 - Nov 2006
      • Texas

      Placed at different client sites providing consulting services including functional lead for full implementations, upgrade processes, integration implementation and certified instructor for PeopleSoft applications including Tools1 and Tools2. Specific duties included fit/gap analysis, gap resolutions, demo’s, configuration, business process re-design, functional design of conversion data, training end users, all phases of testing and knowledge transfer to the clients.

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Industry Focus. “Information Technology Consulting”

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