Experience

• 

  FSGBank, NA

  • Dalton, GA

  • Customer Care Representative

    • 2012 - Jan 2013
    • Dalton, GA

    Worked in the call center, taking calls from customers and assisting them with their banking needs over the phone.

• 

  Ready Set Sew

  • Sewing Machine Tech

    • 2013 - 2013

• 

  Shaw Industries

  • United States
  • Textile Manufacturing
  • 700 & Above Employee

  • Computer mainframe/Printer Operator

    • Jul 1987 - Jan 2010

    Ensure that customers and end users receive quality print and mainframe services. Created the TTR (Teams Taking Responsibility). Ensure that the shift schedules are made, and that all special forms such as Payroll are printed and distributed.

  • Production Planning Clerk

    • Jul 1987 - Jan 2010

    To ensure that all reports are prepared, backing and, yarn ordered, and tufting machines are setup for orders. Key mainframe manufacturing orders. P.I. Administrator and P.C. Consultant. Worked one week internship with Karla Byrd performing administrative duties and assisted with training. Worked four weeks internship in Computer Operations.

  • Production Control

    • Jul 1987 - Jan 2010

    IBM Change Man Administrator, PVCS Version Manager Administrator, Distributing Client Server applications using TIVOLI as the distribution mechanism, recompile stored procedures into production using SQL Programmer. Assist with the duties of Program changes on the Bull Mainframe and ensure the JCL is correct on both primary and backup systems. Have worked with Security functions such as creating new IP addresses, entering IP's into the firewall, and setting up users and programmers with permissions to various databases for the Sybase, Shawtp, WindowsNT (for Greenbar reports), and Dunavent systems. Information Services Computer Operations

• 

  Shaw lndustries, lncorporated

  • IT Security Analyst

    • Jul 1987 - Jan 2010

    Working on mainframe ID administration, and system changes using Vanguard Administrator via the RACF system. Web Master for the Security Area. Assist users, Response Center, and IT Services with any access problems that may arise on the mainframe. Consult with the programmers on hard coded security functions located within the CICS transactions. Insure proper approvals and authority has been given for Secured CICS transactions.