Experience

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  Clarion Events Ltd

  • United Kingdom
  • Events Services
  • 700 & Above Employee

  • Exhibitions AR Manager

    • Jul 2016 - Present

    Reporting to the Group Credit Manager I have responsibility for the management and Supervision of a team of 5 Exhibition Credit Controllers This includes but not limited to:-• Monitoring exhibition debt exposure and invoicing procedures• Managing incoming receipts and monitoring payment allocations• Liaising with event teams for forecasting, payment management and queries• Account delegation across portfolios• Regularly reviewing S/L credits and write offs• Ensuring all events open with a zero debt position• Overseeing the processing of all exhibition invoices• Liaising with A/P team to process contra deals• Overseeing and implementing the refund process and credit card chargebacks • Liaising with Financial Accounts on VAT registration and queries• Preparation of weekly debtors reports • Preparation of weekly receipts projections for the group cash flow forecast • Monitoring and assessing reconciliation reports • Monitoring telephone statistic reports & team bonuses• Month end debt reporting • Developing reports for the new finance system • Ensuring all show debts are paid before the show open date• Ensuring pre-show debt reports are maintained and distributed properly• Ensuring Clarions overall debt exposure is kept to a bare minimum• Reconciliation of sales records with financial systems to ensure everything is accurate• Liaising with sales teams to ensure contracts are properly completed • Liaising with sales teams with regard to potential bad debtors• Ensure any after show debt is kept to a minimum• Maintaining relationships with exhibitors, including visiting the events for face to face communications and processing on-site payments

  • Exhibitions Credit Controller

    • Mar 2014 - Jun 2016

    Reporting to the Exhibition Credit Manager, I am required to maximize cash flow potential by prompt collection of all payments and ensure debts are collected in full before any event opens, this includes: •Ensuring all invoices are paid as close to due date as possible•Contacting customers (internal and external) via telephone, e-mail and in person •Open all shows debts free•Prepare & send out monthly debtor statements •Make sure all debtor queries are dealt with promptly and according to company policy•Produce pre-show debt reports and ensure the are distributed to key personnel•Ensuring Clarions overall debt exposure is kept to a bare minimum•Reconciliation of sales records with all financial systems •Maintaining relationships with all exhibitors, including visiting the events to support the teams•Processing all payments to ensure deadlines are adhered too•Liaise with Show Directors/Event Managers & Sales Managers to ensure all show forecasting is as accurate as possible

  • ACCOUNTS PAYABLE PAYMENTS COORDINATOR

    • Mar 2012 - Mar 2014

    The main point of contact for all internal and external customers during a very difficult and busy time for this young growing company. It has required me to use all of my communication skills and knowledge gained over 14yrs in the industry, to ensure clients and the business have confidence in the Accounts Payable Team and leave having received excellent Customer Service. This role includes:o Ensuring all queries are dealt with in an professional and timely manner o Preparation of weekly payment schedules o Corresponding with the business via email and telephone o Ensure payment schedules are kept within allocated budget restrictionso Collating all invoices and checking they are fully authorized for payment o Upload payments onto Bank line if cover neededo Ability to handle client objections in a satisfactory & timely mannero Ensure clients and the Business are kept informed of any changes immediately

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  Kitchen Worktops London

  • Mitcham, London Cr4

  • Sales Manager

    • Aug 2009 - May 2012
    • Mitcham, London Cr4

    During this role I had full responsibility for all sales, logistics, production and buying, as the owner lived abroad and did not want to have daily responsibility of managing the business. This role included but not limited to:o Sourcing & Managing Sales enquirieso Preparation of quotes based on clients plans providedo Managing & confirming the logistics of all saleso Diary management of the warehouse team to ensure deliveries are ready on timeo Ensure we have product in stock to complete the sales, o Managing monthly cash flow o Make sure that our product meets with client expectationso Manage a team of 6 staff to ensure the smooth operation of the business

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  Earls Court Exhibition Centre,

  • PA to Head of Events/ Event Services Administrator

    • Jan 2001 - Jun 2009

    This was a key role within the Customer Services Department and demands a high degree of flexibility in the provision of support services to the Head of Events and a busy team of 6 Event Managerso This includes diary management & UK & Overseas travel arrangementso Manage Client comments/complaints and ensure they are dealt within agreed time scheduleso Produce letters for all clients on behalf of the Head of Events and ensure that all attachments, handbooks and venue information is accurate, Produce agendas, minute meetings, produce/distribute minuteso Source and booking meeting rooms, confirm attendees, arrange catering etc.o Develop and maintain good working relationships with all internal and external clientso Provide administrative support to all event managers, acting as second point of contact for the clients if required, this may involve working outside normal office hourso Correspond with all clients including local authority and various internal/external clients to ensure that a high level of customer services is maintained at all times

  • Business Services Supervisor

    • Nov 1999 - Dec 2000

    o To implement the smooth and efficient running of a very busy reception, and in doing so provide excellent customer serviceo Handle customer and guest's telephone and personal enquiries in an informative and friendly manner, ensuring our corporate image is maintained at all timeso Manage the ID pass system for all visitors & temporary staffo Deal with all courier services in a friendly and efficient mannero Assist with the venue hospitality & functions when required

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  Home

  • Home

  • bring up children

    • Jun 1996 - Dec 2000
    • Home

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  Martin Audio Limited

  • Buckinghamshire, HP12

  • Sales & Marketing Manager

    • Nov 1987 - Dec 1995
    • Buckinghamshire, HP12

    This was a key role within one of the premier loudspeaker system manufacturer in the UK. This role involved extensive travel worldwide and a high degree of confidentiality due to VIP clients whom used our products. Main responsibilities included:o Full responsibility for the sales and marketing budgets/forecasts & planning campaignso Maintaining and managing our extensive database of clients & VIP clients worldwideo Source venues worldwide for various product launches and ensure that the correct personnel within the music industry attend these demoso Organize and attend exhibitions worldwide and ensure that we stay within our agreed budgetso Ensure the monthly targets are met and that we either meet or exceed expected totalo Collate Press updates from existing clients to ensure we have continual coverage in the press at all timeso Update the R & D Teams with regular feedback from clients and report any issues that may arise