Experience

• 

  Idc

  • Client Service Representative, Senior Csr, Senior Sales Support Specialist
• 

  IDC

  • United States
  • Market Research
  • 700 & Above Employee

  • Senior Sales Support Specialist

    • Aug 2021 - Present

    Responsibilities remain the same; only the name of the position changed.

  • Senior Client Service Representative

    • Jun 2021 - Aug 2021

    Promoted to Senior CSR in June 2021 but the role changed to "Senior Sales Support Specialist" two months later in August.

  • Client Service Representative

    • Jul 2016 - Jun 2021

    As a CSR at IDC, I support my Sales Reps, called Global Account Managers, in their selling efforts. When they close business, I get it on the books. I help generate proposals, and review contracts, purchase orders and invoices for thoroughness and accuracy. I help prepare for client visits, creating PowerPoint slide decks and reports in Excel. There is just the right amount of variety to keep me interested, and the job has been challenging enough to keep me stretching my abilities. I've learned a lot more about Excel, specifically pivot tables, from my years here at IDC. It is a great place to work!

• 

  Yardi Resident Screening

  • Waltham, MA

  • Customer Support Representative

    • Jan 2012 - Jun 2016
    • Waltham, MA

    As a Support Rep on the Helpdesk at Yardi Resident Screening (formerly RentGrow) I supported customers using the Yardi Resident Screening (formerly TotalScreen) web-based application. During my time at RentGrow, I mastered the automated, interactive telephone system, honed my skills in Salesforc...

• 

  Vivox, Inc

  • Natick, MA

  • Customer Support Specialist

    • Feb 2011 - May 2011
    • Natick, MA

    Temp job on the Helpdesk for a small startup.

• 

  Bose Corporation

  • Framingham, Massachusetts, United States

  • Administrative Coordinator

    • Feb 2010 - Nov 2010
    • Framingham, Massachusetts, United States

    Evaluated CRMs for use in the Bose Ride Division, selected and implemented Salesforce.com, configured and customized, then trained the team on its use. Created literature and videos in support of major trucking trade shows. Answered phones and emails, ran weekly Leads meeting, mailed literature, ...

• 

  Bose Corporation

  • Westboro MA

  • Fraud Investigator

    • Oct 2009 - Dec 2009
    • Westboro MA

    Protected the company and its customers from Fraud and Identity Theft by researching transactions flagged as suspicious. Scheduled product for shipping once the order was deemed authentic.

• 

  Softscape

  • Wayland, MA

  • Customer Excellence Specialist

    • Feb 2007 - Jan 2009
    • Wayland, MA

    As a Customer Excellence Specialist within the Customer CARE department, I provided an additional point of contact and escalation to my customers, monitoring their day to day issues, coordinating resources internally to expedite issue resolution wherever possible and facilitating weekly issue rev...

• 

  Kenexa (formerly BrassRing)

  • Waltham, MA

  • Technical Support Analyst

    • Mar 2002 - Feb 2007
    • Waltham, MA

    On the Helpdesk, I provided product support for the Kenexa Recruiter BrassRing Enterprise Applicant Tracking System. I supported my customers via phone, email and the Web. The BrassRing application was extremely robust and complex, and supporting it was just challenging enough. My last day was Ja...

• 

  Monster.com

  • United States
  • Internet Publishing
  • 700 & Above Employee

  • Agency Relations Specialist

    • Nov 1999 - Mar 2002

    At Monster, I supported Recruitment Advertising Agencies. I showed them how to use the website via telephone demonstrations. I made the determination as to their eligibility for an Agency discount. I maintained a list of all agencies and their contact information, and worked closely with the Finance department to process their invoices.

  • Telesales Administrator

    • Feb 1999 - Nov 1999

    Supported the Telesales department in their selling efforts.

• 

  Focus Data

  • Framingham, MA

  • Market Research Survey Specialist

    • Oct 1996 - Feb 1999
    • Framingham, MA

    Working closely with the founder/owner, I helped generate professional Market Research reports on various high tech areas of interest. I mastered the statistical analysis program SPSS and honed my data entry skills by processing large numbers of written surveys received by mail. I made outbound c...

• 

  Shawmut Bank

  • Framingham, MA

  • Various

    • Dec 1983 - Oct 1996
    • Framingham, MA

    Teller, Head Teller, ATM Field Service Technician, Delivery Systems Monitoring and Dispatch