Bio
Credentials
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Registered Central Service Technician
IAHCSMMAug, 2020- Apr, 2026
Experience
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Lead Bid Coordinator
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Nov 2022 - Present
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Travel CRCST
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Jan 2022 - Oct 2022
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Medical City Healthcare
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Denton, Texas, United States
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Central Sterile Technician
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Oct 2020 - Jan 2022
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Denton, Texas, United States
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Medical City Healthcare (Formerly HCA North Texas)
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Denton, Texas, United States
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Medical Intern
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Feb 2020 - Mar 2020
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Denton, Texas, United States
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Medical Student
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Nov 2019 - Dec 2019
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Supply Chain Frame Planner
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Jan 2017 - Nov 2019
1. Execution of min-max process to calculate orders to vendors2. Follow up requirements to suppliers : Place Pos, track shipments, create asns, interfacing with DC onreceipts. The planner is the preferred interlocutor for the Frames vendors on SC activites3. Manage backorders : understand root causes, contact vendors to speed up recovery4. Maintain sku attributes (suppliers, Safety stocks, leadtimes…)5. Ensure the execution of Returns to vendors in collaboration with the DCs6. Support the Frames Planning Manager in launching new products/ programs
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Supply Chain Customer Service Advocate
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Apr 2014 - Jan 2017
- Cross train in Supply-Chain Planning to facilitate interdepartmental coalition between Customer Service and Supply Chain- Train and support internal and external team members to meet the needs of the customer- Create training tools including SOPs, manuals, Excel help guides, and department process documents to reduce onboarding timeline of new and transferring team members- Consistently achieve quarterly and yearly department and company performance goals- Build a positive, nurturing environment for customers and team members- Initiated the committee to evaluate and improve outbound communication to positively transform customer experience
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Pilot Freight Services
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DFW Airport
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Inbound CSR Specialist
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Jun 2007 - May 2013
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DFW Airport
- Trained and motivated new team members to build a supportive work environment- Initiated the restructuring of a new position within the department to meet the demands of company growth- Redesigned reports, metrics, and internal documentation to increase efficiency and accuracy in team communication
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University of North Texas
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Denton, Texas
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Student Teacher
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2012 - 2013
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Denton, Texas
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Eagle Global Logistics
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Grpaevine, Texas
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TEAM LEADER: CSR
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Jun 2004 - Apr 2007
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Grpaevine, Texas
- Cross trained team members in several departments to ensure efficient workflow between departments- Maintained the skillset of several positions and departments to fill vacancies and provide support during high-volume periods- Maintained excellent communication standards with clients and team members via phone and e-mail
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Education
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2010 - 2013University of North Texas
Bachelor of Science (B.S.), Interdisciplinary Studies -
2019 - 2020The University of Texas at Arlington
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1999 - 2003Weatherford College
Suggested Services
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Industry Focus. “Logistics and Supply Chain”
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