Experience

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  DAC Communications

  • United Arab Emirates

  • Coordinator

    • Oct 2019 - Present
    • United Arab Emirates

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  The Modist

  • Dubai Design District

  • Customer Service/Operations, Personal Shopping, CRM Assistant

    • Apr 2019 - Sep 2019
    • Dubai Design District

    • Communicate with clients to determine what they’re looking for, offer advice and knowledge of the best products to purchase, process orders and assist with exchanges or returns• Build and grow clients’ base by focusing strategic selling techniques and communicate proactively with existing and potential customers by creating weekly presentations of new collection of clothing, bags, shoes and accessories before landing on site• Ensure that all queries are attended for all the customers by providing them excellent customer service and doing extra miles to do alteration upon request• Track and monitor customers’ shipments from our international and domestic forwarder to ensure that the orders are delivered on time• Process financial adjustments when a client makes any payment towards an order online and offline• Arrange Press and Marketing Requests, Gift Orders, Events Requests as needed• Prepare big orders for a VIP appointment to help personal shopper select the items in the warehouse and studio• Update daily, weekly and monthly sales reports to enhance proper monitoring of sales figures

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  Yes Sure Car Rental

  • United Arab Emirates

  • Receptionist/Customer Service/Operations/Admin/Sales and Marketing

    • Jul 2018 - Apr 2019
    • United Arab Emirates

    Answering inquiries related to renting a car from potential clients via phone call, website, email and walk inClosing the deal for new rentalsPreparing all the documents needed to rent out carsMaking the contract of the clients and registering the contracts in the police systemProcessing payments for new rentals, renewals or fine payments via bank transfer, cash or card paymentScheduling delivery and pick up of cars, car replacement for breakdown, collection of payment, service and testing of carsCoordinating to fleet supervisor the daily schedule of the driversFiling new and closed contracts dailyMaking client invoices, receipts and checking clients’ account statementsPreparing daily report for all inquiries and potential client search list

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  Aster DM Healthcare

  • United Arab Emirates

  • Call Center Executive

    • May 2016 - May 2018
    • United Arab Emirates

    Customer Service Executive (Appointments), CRM Department• Booked patient’s appointment with the physician• Handled all queries of customers/patients and ensured that all information provided is accurate• Analyzed caller’s condition through probing and referring the patient to the appropriate doctor• Updated patient records in the system while adhering to the company’s policies and procedures• Tracked the doctors schedule from time to time for any changes to avoid any mistakes in booking appointments • Forwarded caller’s complaints to the concerned department for escalation• Verified the patient’s medical insurance to ensure that insurance is acceptable to the patient’s desired clinicAWARDS RECEIVED:• Top4 Agent for October 2017• Top2 Agent for September 2017• Top Agent for April 2017• Top Quality Agent for November 2016

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  UnitedHealth Group

  • Philippines

  • Customer Care Professional/Admin Assistant, OPTUM BEHAVIORAL HEALTH

    • Nov 2014 - Feb 2016
    • Philippines

    Customer Care Professional:• Took calls from the healthcare providers and members who are inquiring of their insurance behavioral health benefits, authorizations, referrals and claim status• Assisted healthcare providers and members in claim submission• Provided answers to caller’s questions and offered solutions to caller’s issues and concerns • Responded to inquiries from callers on how to resolve a claim denial and how to file a claim• Created the Behavioral Health knowledge base of all claim denials and its resolution Admin Assistant:• Point of Contact and Support when the Assistant Manager and Subject Matter Expert are out• In charge of Team Budgeting and Updating of Knowledge Database• Attended the calibration for Process Improvement• Served as coordinator for events and awards for call center professionals• Controlled budgets, compiled receipts/delivery notes from events for reimbursements to accounts department• Organized events such as team buildings, awarding and company celebrations together with other colleaguesAWARDS RECEIVED: • Top Agent for Attendance, Quality, Schedule Adherence, UES and Average Handling Time, November and December 2015• Top Agent for Quality, Year 2015 • Rank 2 Agent for Attendance, Quality, Schedule Adherence, UES and Average Handling Time, July 2015 and December 2014

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  Dell

  • Philippines

  • Call Center Agent (Claims/Collections) ATHENA HEALTH

    • Sep 2012 - Sep 2014
    • Philippines

    Call Center Agent (Claims/Collections) ATHENA HEALTH • Worked on behalf of the healthcare providers• Placed calls to the insurance companies to follow up on the status of professional claims• Prepared claims or appeals and submitted to insurance companies• Responded to inquiries from customers and/or internal representatives in the achievement of account resolution• Prepared reports and gathered information to effectively resolve outstanding accounts• Point of Contact when the Team Leader is outData Entry and Conversion Associate/ Claims Adjustor, CONIFER HEALTHCARE SOLUTIONS• Resolved the credit balance of facility claimsAWARDS RECEIVED:• 2nd Rank Top performer for Attendance, Quality and Production, June 2014• 1st Rank Top Performer for Attendance, Quality and Production and On the Spot Awardee, May 2014• 3rd Rank Top performer for Attendance, Quality and Production, May 2014Top Performer for Attendance, Quality and Production, May 2013

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  Staff Alliance Inc.

  • Philippines

  • HR Recruitment/Sourcing/Admin Associate, EJ HALL CONSULTANTS

    • May 2010 - May 2012
    • Philippines

    HR Recruitment/Sourcing/Admin Associate, EJ HALL CONSULTANTS• Handled all telephone queries in a proactive, customer focused way • Sourced candidates for existing clients’ job vacancies through different sourcing and recruitment techniques • Resourced qualified candidates for rank and file, corporate and senior level positions involved in different industries such as construction & engineering, FMCG, banking, etc.• Gathered names for Account Managers to headhunt• Screened applicants’ resumes and organized interviews for recruitment consultants• Assisted recruitment consultants in conducting interviews• Achieved targets for the successful placement using KPI’s or Key Performance Indicators • Maintained liaison with candidates to update them on their application status• Participated in marketing activities like job posting through different websites, job fairs, distributing flyers, sending postcards to senior level professionals and visiting universities for job post• Maintained office supplies for the department• Performed administrative tasks assigned time to time such as filing and record keeping, administrative and clerical support to management including mailing, scanning, faxing and copying