Experience

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  Ghana Technology University College, GTUC

  • Ghana
  • 1 - 100 Employee

  • Assistant Registrar

    • Sep 2018 - Present

    • To support in the promotion of quality activities in all aspects of the day-to-day work at the Graduate School.• To provide administrative support in the moderation of Coventry assessment.• Ensure that minute of Student Staff Consultative Committee (SSCC) and other quality related meetings are taken for units’ records.• To implement periodic student evaluation for both Teaching and Modules and to ensure that feedback is well coordinated for Lecturers.• To audit Graduate Students Admission files after admission processes and to audit examination and assignment scripts prior to the Exams Board Meeting.• To monitor Graduate School assignment handling processes.• To support the organization for performance improvement training with Graduate School staff.• To provide support with the documentation of a new programme (National Accreditation Board).• To assist the Directorate in carrying out University-wide Quality related functions.• To submit quarterly report to the Directorate.• Any other duty assigned by the Director.

  • Senior Administrative Officer

    • May 2013 - Aug 2018

    • Responsible for running the Centre smoothly and efficiently.• Wrote the Center’s Quarterly Report.• Served as liaison between the Centre, the University and the external clients’ to ensure that all stakeholders needs and expectations are met and or exceeded,• Organized periodic online educational training for faculty members for capacity building.• Timely reviewed and documentation of all online educational policies, manuals, Standard Operating Procedures (SOPs), structures among others.• Ensured that all virtual learning quality systems are duly adhered to achieved standards such as every faculty member is to certified prior to teaching online.• Scheduled and coordinated meetings; prepared agenda and minutes for team’s weekly meetings and other scheduled meetings.• Monitored and evaluated faculty- students online activities to ascertain effective use of the course Management System( Moodle).• Audited moodle course content and resources deployed online for student usage.• Conducted student evaluation and feedback sessions for faculty members and students for performance improvement.• Assessed and rewarded outstanding faculty members and students who have duly performed using the virtual system in terms of adherence to processes /procedures, commitment and time management.• Served as Learner Support for online learning in course creation, account creation, password reset, uploading course content and others in Moodle (Learning Management System).• Kept proper records and documentation of all activities of the Unit.• Officially orient students in online learning and teaching.• Monitored and managed the movement of office equipment for safety purpose.• Kept periodic inventory office equipment and generate report for submission.• Attended to students’ and faculty’s enquiry and complaints regarding to online learning and teaching.

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  Tech Mahindra ( Airtel Call Center)

  • spintex

  • Senior Quality Assurance Specialist

    • Jan 2011 - Apr 2013
    • spintex

    Monitored and evaluated Customer Service Representatives' (CSR) calls to ensure quality of service to customers.Gave constructive feedback to CSRs' for performance improvement. Conducted coaching and training session for CSRs' on excellent customer service and quality awareness. Responsible for call calibration in the team. Generally, served as a source of motivation for CSRs' to enhance their performance.

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  Vodafone Call Center

  • Quality Assurance Specialist

    • Jun 2009 - Feb 2011

    Monitored calls, coached and gave feedback to Associates for performance improvement, conducted training, briefed associates on every new products, organized meeting and took minutes.

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  Ghana Telecom

  • Customer Service Representative

    • Oct 2005 - Jun 2009

    Served as an intermediary between my organization and customers. I attended to customers' inquiries,provided the relevant information, market the organization's product and services,resolve customers' complaints and escalate those beyond me to the technical Unit,divulged customers' telephone bill, assisted in telephone directory and finally ensured that customer was always satisfied and delighted.