Experience

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  Aisera

  • Bangalore

  • Senior Director

    • Apr 2022 - Present
    • Bangalore

    Aisera’s Generative AI capabilities are the enterprise equivalent of OpenAI’s ChatGPT. At our core, we’re an AI and Automation company that enables enterprises to dramatically improve their customer experience (CX) and employee experience (EX). Users are empowered to self-serve and auto-resolve inquiries in real-time. Aisera leverages Conversational AI and natural language processing (NLP) to provide real-time and over 95% accurate response in any channel (messaging, voice, web chat) and language (over 100 languages) of choice. Enterprises benefit by lower support costs, improve customer satisfaction and worker productivity.

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  DXC Technology

  • Bengaluru, Karnataka, India

  • Director Global Service Desk

    • Jun 2017 - Mar 2022
    • Bengaluru, Karnataka, India

    Provide delightful User Experience to over 250+ Enterprise Clients contributing to a ~US$ 1B revenue. Drive consistent & Improved delivery performance across ~7000 agents in multiple continents to meet client contracted SLAs and internal KPIs. Create and implement appropriate Innovation and Automation to drive superior Digital Support Experience leveraging "Virtual Agents", RPA, Conversational AI and innovative Contact Center Technologies.

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  Hewlett-Packard Enterprise Services

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Director - Global Delivery Operations (EMEA/APJ)

    • Dec 2012 - Jun 2017

    Drive momentum behind leveraging the BestShore Delivery Model for revenue and profit growth across the EMEA Region in the HPE IT Outsourcing business. Work across Business Development, Transition Management, Steady State Operation for EMEA / APJ clients across multiple locations (Sofia, Slovakia, India, Malaysia & Philippines) for a US$ 8B business in Infrastructure Outsourcing. Built Strong Shared Services Operations in key functions - Service Management, Project Management, Pursuit Management. Lead teams driving Infrastructure Management Operations (On-premise / Hybrid Infra Ops/ End-User Devices) with strong operational rigor to deliver Enterprise Grade SLAs on Availability, Performance & Productivity.

  • Director - Deal Assurance (EMEA)

    • Aug 2010 - Dec 2012

    Worked with the Strategic Sales Center (Bracknell) to shape large IT Outsourcing pursuits in EMEA Region. Led a team of Solution Architects / Bid Managers / Opportunity Consultants to drive over US$ 8B TCV over 2 years. Improved renewal rate with key clients and drove many critical new wins for HPE leveraging the BestShoring model. Engaged across locations in Europe & Asia to design optimal Service Delivery models.

  • Head - Service Assurance APJ

    • Oct 2009 - Aug 2010

    Lead a team of Account Delivery Managers and Service Mgt professionals to focus on customer contracted service delivery obligations (IMS) for the Top 100 Accounts of HP. Responsible for this service across the 3 Global delivery centers of HP Infrastructure Services Operations in APJ - Bangalore, Manila and Kuala Lumpur. Institutionalised KPI in critical areas of Infrastructure Operations (Servers / Storage / Back-up Mgt/ End-User device mgt / DB / Messaging etc)

  • Head - Transitions & Pursuits

    • Jun 2005 - Oct 2009

    Work with multiple Pursuit teams to embed the Bestshore Delivery Model into new Sales Pursuits for HP Infrastructure Management Services. Lead a team of Solution Architects and Project Managers to drive revenue realization leveraging the power of the Global Delivery Model.

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  Digital Globalsoft Limited

  • Munich Area, Germany

  • Business Manager

    • Sep 2000 - Jun 2005
    • Munich Area, Germany

    Set up the branch office of Digital Globalsoft in Germany and expanded software / applications business. Lead the client acquisition process in the Applications and Infrastructure outsourcing area. Manage the client engagements for a few top clients in the European Region.

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  Motorola Home India

  • Bengaluru, Karnataka, India

  • Country Manager - Semiconductor Components

    • Oct 1995 - May 2000
    • Bengaluru, Karnataka, India

    Built the business channel for semiconductor components in India and grew the business to nearly US$ 25M. Leveraged design-in into key clients in Telecom, Automotive and Consumer Goods sector. Helped spin out of ON Semiconductors and set up the branch / operations of ON Semiconductors out of Motorola's Semiconductor Components Group.

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  Wipro Infotech

  • Various

  • Sales Manager - Financial Services Segment

    • May 1989 - Oct 1995
    • Various

    Did a variety of roles with progressively increasing responsibility in Sales Management, Product Management and Sales Leadership for FSI segment. Led a team of Sales Professionals to focus on Projects in the Financial Services Segment. Partnered with a variety of solution partners to build domain expertise and provide stronger value proposition to our clients.