Experience

• 

  Melbourne Business School

  • Australia
  • Higher Education
  • 700 & Above Employee

  • Information Communication Technology Service Manager

    • Apr 2024 - Present

    Managing both AV and IT Support teams to support educational program delivery, meetings, and events in executive hybrid, face-to-face, and live-streamed environments.

  • Audio Visual Manager

    • Jun 2022 - Apr 2024

    • Built and managed a team of 3 full-time AV technicians and 14 casuals to support day-to-dayeducational program delivery, meetings, and events in executive hybrid, face-to-face, and live-streamed environments.• Established service level standards, standard processes, and operations service models.• Managed a complex multi-system IP Video and Unified Communications environment.• Led regular complex system deployment projects across capital and refresh works.• Achieved 95.5% SLA ticket resolution within the first year of team formation.

• 

  Luka J Audio

  • Melbourne, Victoria, Australia

  • Freelance

    • Jan 2014 - Present
    • Melbourne, Victoria, Australia

    Freelance music industry professional and technical production services.• Music production project management.• Artist business management, development, consultancy.• Music marketing and PR.• Audio Engineering.

• 

  City of Melbourne

  • Melbourne, Victoria, Australia

  • Libraries AV Technician

    • Feb 2021 - Jun 2022
    • Melbourne, Victoria, Australia

    Working with the City of Melbourne Libraries Service to manage public AV and IT systems, spaces, and service offerings across six sites.Included in these spaces are recording studios, performance spaces, and creative technology MakerSpaces.

• 

  Studio Truth

  • Melbourne, Victoria, Australia

  • Engineer

    • Sep 2017 - Feb 2021
    • Melbourne, Victoria, Australia

    Worked in a close-knit recording studio and music production company, helping modernise business and IT system integration, while working hands-on across a variety of service offerings.• In-house audio engineer and producer.• Managed marketing campaigns for clients and the business, across social...

• 

  Red Pulse AV

  • Melbourne, Victoria, Australia

  • Systems Engineer

    • Jan 2016 - Feb 2021
    • Melbourne, Victoria, Australia

    • Developed and deployed large-scale sound reinforcement systems for live event applications.• Installied integrated AV systems in corporate, educational, and house-of-worship environments.• Worked with key stakeholders to facilitate requirements in conjunction with the Production Manager.

• 

  Event Equipment

  • Melbourne, Victoria, Australia

  • Audio Visual Technician

    • Feb 2015 - Feb 2021
    • Melbourne, Victoria, Australia

    • Provided fast-paced turnkey IT/AV infrastructure deployment within a conference/expo project environment.• Worked directly with outsourced multi-vendors to implement project deliverables.• Maintained a professional attitude in a fast-paced, stressful environment, while delivering project outcom...

• 

  Caulfield Grammar School

  • Australia
  • Education Management
  • 700 & Above Employee

  • Soundhouse Technician, IT/AV Technician

    • Nov 2015 - Apr 2020

    • Delivered ITIL-led helpdesk support to over 1500 users, managing 5000+ devices across IT, AV, and teleconferencing technologies.• Maintained music equipment, IT/AV systems, and music technology within a K-12 educational environment.• Provide classroom instruction to VET Music Industry students in live sound, studio recording, and music industry.

  • Hall Technician

    • Jan 2014 - Jan 2017

• 

  Radio Monash

  • Melbourne, Australia

  • Production Manager

    • Jan 2015 - Feb 2017
    • Melbourne, Australia

    - Maintained and upgraded radio broadcasting infrastructure.- Designed training programs for seasonal broadcasters and presenters.- Redesigned and overhauled the website, working in Wordpress and local web-hosting backend.