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Bio

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Luiza Jovetic is a seasoned healthcare professional with expertise in customer service, project management, strategic planning, leadership, business process improvement, and healthcare management. She has over 20 years of experience in various roles, including Sr. Associate at Johns Hopkins Medicine International and Manager at PDP Group, Inc. Luiza holds an MBA and a Bachelor of Applied Science degree from the University of Maryland University College and Morgan State University, respectively.

Credentials

  • EMT Certified
    -

Experience

    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Sr. Assiciate
      • Sep 2019 - Present

    • Associate
      • Aug 2016 - Present

      Manage all aspects of long-term client relationships in Latin America and the Caribbean. Work closely with client C-suite, management, physicians and hospital administrators to define collaboration areas of focus and appropriation of yearly consulting funds. Translate market and client context, working together with subject matter experts to incorporate health care best practices and customize sustainable solutions, Leading multidisciplinary and multicultural teams to design and implement high impact clinical programs. Develop business proposals for new opportunities in Latin America.

    • United States
    • Motor Vehicle Manufacturing
    • 100 - 200 Employee
    • Sr Business Analyst
      • Jan 2015 - Aug 2016

      Review, analyze and evaluate business systems and user needs. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies. Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats. Construct workflow charts and diagrams; studying system capabilities; writing specifications. Improve systems by studying current practices, designing modifications. Recommend controls by identifying problems, writing improved procedures. Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget. Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes. Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement. Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational

    • Release, DMC and ELT Supervisor
      • Jan 2013 - Jan 2015

      Coordinates, manages and facilitates the workflow of the Document Management Center (DMC), relase department and ELT services.Responsible for appropriate delegation of all tasks in order to meet required turnaround guidelines. Required to oversee employees. Identifies any issues with employees or workflow and coordinates solutions with the manager.

    • Relocation and Duplicate Supervisor
      • Jan 2012 - Jan 2013

      Coordinates, manages and facilitates the workflow of the Relocation and Duplicate Department. Responsible for appropriate delegation of all tasks in order to meet required turnaround guidelines. Required to oversee employees. Identifies any issues with employees or workflow and coordinates solutions with the manager.

    • Customer Service Representative
      • Jan 2010 - Jan 2012

      Responsible for servicing incoming and outgoing calls from dealerships, MVAs and clients. Maintaining established departmental standards for quality and quantity.

    • Bilingual Release Tech
      • Aug 2008 - Jan 2010

      Document reassignment is one of the major functions of a title expert. Once a client pays off their vehicle in full, the release technician will release the title and contract (if applicable). Responsible for clients in Puerto Rico and embassy accounts. This is a production based position. Other functions include copying, matching and folding documents before shipment. Maintain established levels of quality and quantity.

  • Cultural Care Au Pair
    • Baltimore, Maryland Area
    • au pair
      • Jan 2004 - Sep 2005
      • Baltimore, Maryland Area

      Responsible for providing high-quality physical and emotional care for 2 toddlers, 3 middle aged children and one adolescent while encouraging their social and educational development

    • Manager
      • Jan 2001 - Jan 2004
      • Araxa, MG Brazil

      Marble and Granite warehouse manager. Managed 20 employees, responsible for product, supplies and clients. Oversaw banking needs and facilities.

Education

  • 2018 - 2020
    University of Maryland University College
    Master of Business Administration - MBA
  • 2009 - 2011
    Morgan State University
    Bachelor of Applied Science (B.A.Sc.), Biology, General

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Healthcare Management”

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