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Luiz Gustavo Rocha

Customer Service Operations Specialist at Quality Express
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Location
Sydney, New South Wales, Australia, AU
Languages
  • Inglês Professional working proficiency
  • Inglês Professional working proficiency
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Bio

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Credentials

  • Developing Critical Thinking in Others
    Albright Institute
    Mar, 2024
    - Apr, 2026
  • Manage Business Operational Plans
    Albright Institute
    Feb, 2024
    - Apr, 2026
  • Administer Performance Development Processes
    Albright Institute of Business and Language
    Jan, 2024
    - Apr, 2026
  • Customer services focused on communication & Creation Management
    UNIMAIS - Faculdade Educamais
    Feb, 2022
    - Apr, 2026
  • Communication & Oratory
    Escola Conquer
    Aug, 2021
    - Apr, 2026
  • Interpersonal Communication Techniques
    LinkedIn
    Apr, 2021
    - Apr, 2026
  • Emotional intelligence
    Escola Conquer
    Jun, 2019
    - Apr, 2026
  • Six Sigma Yellow Belt
    THOTH CONSULTORIA
    Apr, 2019
    - Apr, 2026
  • Certified User Experience Specialist (CUSX)
    Hubble - Hub de Inovação

Experience

  • Quality Express
    • Sydney, New South Wales, Australia
    • Customer Service Operations Specialist
      • May 2023 - May 2024
      • Sydney, New South Wales, Australia

      - Vending solutions, and Post-Sales Service to WINC Customers from August/2023 to the present.- Transportation, Supplies, and Post-Sales Service to API (Australian Pharmaceutical Industries) Clients from May/2023 to August/2023;

  • Queima Diária
    • Quality Analyst - CX
      • Oct 2021 - May 2023

  • Stone
    • Commercial Consultant - Expansion
      • Jan 2020 - Sep 2021

  • Banco Santander
    • Belo Horizonte, Minas Gerais, Brazil
    • Customer Success Analyst
      • Jan 2017 - Jan 2020
      • Belo Horizonte, Minas Gerais, Brazil

  • CEMIG
    • Belo Horizonte e Região, Brasil
    • Financial Analyst
      • Sep 2013 - Dec 2016
      • Belo Horizonte e Região, Brasil

Education

  • 2014 - 2020
    Pontifícia Universidade Católica de Minas Gerais
    Bachelor of Engineering (B.E.), Production Engineering
  • 2023 -
    Australian Institute of Management
    Diploma of Leadership and Management, Business Administration and Management, General
  • 2023 - 2023
    Greenwich College
    General English for Business and Conversation
  • 2021 - 2022
    UNIMAIS - Faculdade Educamais
    Master of Business Administration - MBA, Strategic Management and Marketing
  • 2012 - 2014
    Senac Minas
    Technician, Administration and Business

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Transportation/Trucking/Railroad”

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