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Luisa Robinson is a seasoned professional with 20+ years of experience in various roles, including customer service, retail, project management, and education. She holds an MBA and a Bachelor's degree in Business Administration and Management, and is certified in public diplomacy, customer service, and first aid. She has worked as a customer service specialist, retail manager, and project manager for several organizations, including J.C. Penney, CCPS-Maryland, and the U.S. Embassy in Cape Verde. Her experience in public diplomacy, education, and administration has equipped her with strong skills in team leadership, customer relations, and event management. She is fluent in English, Portuguese, and Spanish, and has limited working proficiency in French.

Credentials

  • Compatia A+ Professional Certified
    Unite States Department of State
    Nov, 2006
    - May, 2026
  • Certified AED-Adult- American Red Cross
    Charles County Public School
    Mar, 2011
    - May, 2026

Experience

    • Special Education Instructional Assistant Teacher

  • CCPS- Maryland
    • Charles County Public School
    • Special Education Instructional Assistant Teacher
      • Sep 2011 - Present
      • Charles County Public School

  • J C Penney
    • Waldorf
    • Customer Service
      • Sep 2008 - Present
      • Waldorf

  • JC Penney
    • Waldorf
    • Customer Service Specialist
      • Sep 2008 - 2014
      • Waldorf

      • On the front line of all store customer interaction.• Offer encouragement, providing ideas and inspiring customers every time they shop.• Provide training to newly assign personnel.

  • U.S
    • US Embassy, Praia cape Verde
    • Self Help and Public Diplomacy Backup Assistant
      • Mar 1995 - Dec 2007
      • US Embassy, Praia cape Verde

      U.S. Embassy, Praia, Cape Verde 11/01 – 12/2007Self Help and Public Diplomacy Backup Assistant • Accompany the Ambassador on several trips projects inaugurations and representations.• Helps with U.S. cultural presentation.• Prepares media coverage for the PL.480 program.• Draft press releases to the televised and print media for several programs.• Conducts site visits to a number of the Ambassador’s Self Help Projects. • Serves as Self Help, Democracy Human Rights Fund and Public Diplomacy backup. • Serves as busy backup for public diplomacy posture.

    • Management Assistant
      • Mar 1987 - Dec 2007
      • Praia, Cape Verde

      U.S. Embassy, Praia, Cape Verde 10/95 – 04/2007Management Assistant, (EACT Communication System, Diplomatic Pouch, Payroll Liaison) • Submits time and attendance report for over 100 employees, including Embassy, MCC and Peace Corps. • Liaises with other offices such as Human Resource Dept to ensure proper record-keeping. • Liaison Payroll Services to report and rectify salary, annual and sick leave balances.

Education

  • 2012 - 2014
    Strayer University-Maryland
    Master of Business Administration (MBA), Business Administration and Management, General
  • 2001 - 2005
    Jean Piaget University
    Bachelor's degree, Business Administration and Management, General
  • 1994 - 1997
    ISEG
    Associate Degree, Business and Marketing

Suggested Services

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Industry Focus. “Business Services”

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