Experience

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  JAQ Business Solutions

  • Philippines

  • Virtual Assistant / LinkedIn Prospecting Specialist

    • Aug 2018 - Present
    • Philippines

    • Lead Generation• Customer Service• Photo Editing• Web Research• Admin Tasks• Chat Support• Email Management

• 

  Capital One

  • Philippines

  • Senior Operations Representative

    • Feb 2019 - Sep 2020
    • Philippines

    • Take inbound calls from representatives when calls escalate.• Analyze available information via multiple internal and external tools to identify the issue and bring resolution in order to reduce fraud losses while improving customer experience & protection.• Verifying or identifying transactions to detect or prevent financial crime activities in order to mitigate risk or recover losses.• Determining level of compromise and taking appropriate security measures to protect the customer from additional fraud.• Identify credit card behaviors that pose future risk to the client.• Develop a trusting relationship with the client, while taking action to reduce fraud exposure in its earliest stages.• Investigate unbilled and posted transactions to resolve identity and transaction fraud.

• 

  IAG

  • Philippines

  • Sales And Service Consultant

    • Aug 2017 - Feb 2019
    • Philippines

    • Answer phone calls and assist customers with policy inquiries, discuss policy details and make changes as requested.• Create quote with the information provided, advise premium to customers and process payments. • Escalate customer complaints and resolve it by coordinating with the manager or contacting onshore underwriters.

• 

  QBE Insurance

  • Philippines

  • Customer Support Officer / Underwriter - Level 3

    • Mar 2014 - Aug 2017
    • Philippines

    • Register quotes from intermediary, and prepare new business risk work up for onshore Underwriters. • Issue quotation and renewal terms to Broker for PAD policies that are within scope of cover and limitation • Provide extra/return/nil premium for endorsement requests. • Ensures that pertinent files such as motor fleet have been classified as per vehicle points system and rater properly labelled with complete supporting notes before reassignment. • Responds to enquiry, and comply with the request, and instruction provided by onshore Underwriters. EREFERRALS (MVA non-fleet policies) • Receive and action electronic referrals related to premium adjustment and minor changes of the policies from Brokers. • Approve or decline referrals base on the decision tool and/or pre-approval instruction provided. • Refer policies to underwriter onshore with recommendations on how to action the referrals.

• 

  Infosys

  • Philippines

  • Order Manager

    • May 2011 - Mar 2014
    • Philippines

    • Process MIS (Managed Internet Services) and MLPPP (Multilink Point to Point Protocol) orders upon receipt. • Confirm and inquire missing order details with customer. • Monitor MIS and MLPPP installation and escalate issues that requires prompt action. • Order router and monitor shipment for customers. • Schedule internet activation with engineer and customer through a conference call.