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Luis Ulloa Carrillo, Chhe, Cusc, Scm, Cpm profile image

Luis Ulloa Carrillo, Chhe, Cusc, Scm, Cpm

Theatrical Stitcher, Costume Design and Wardrobe technician of Entertainment at Norwegian Cruise Line Holdings Ltd.
Intro Book
Luis Ulloa Carrillo is a seasoned hospitality professional with extensive experience in hotel operations, costuming alteration, and project management, holding various certifications including CHHE, Certified Associate Hospitality Housekeeping Executive, and Certified Fashion Styling.
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Location
Costa Rica, CR
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Bio

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Luis Ulloa Carrillo, Chhe, Cusc, Scm, Cpm A seasoned hospitality professional with extensive experience in costuming alteration, housekeeping operations, and restaurant management. Luis has held various leadership roles, including Theatrical Stitcher, Housekeeping Manager, and Restaurant Manager, at esteemed companies such as Norwegian Cruise Line Holdings Ltd. and Disney Cruise Line. He has also pursued certifications in Scrum Master, Project Management, and Fashion Styling, demonstrating his commitment to continuous learning and professional growth. With a strong foundation in operations management, Luis excels in managing teams, implementing process improvements, and driving results-driven solutions.

Credentials

  • Costume Design and Wardrobe Technician
    Fashion Institute of Technology
    Nov, 2023
    - Apr, 2026
  • Event Marketing Expert 🎉
    Eventbrite
    Jul, 2023
    - Apr, 2026
  • Google Project Management
    Coursera
    Mar, 2022
    - Apr, 2026
  • Project Management Certificate
    Google Career Certificates
    Mar, 2022
    - Apr, 2026
  • Construction Management: Modular Construction Methods
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • Leading Remote Projects and Virtual Teams
    LinkedIn
    Dec, 2021
    - Apr, 2026
  • Critical Thinking
    LinkedIn
    Nov, 2021
    - Apr, 2026
  • Executive Decision-Making
    LinkedIn
    Nov, 2021
    - Apr, 2026
  • Google Project Management
    Google Career Certificates
    Oct, 2021
    - Apr, 2026
  • edX Verified Certificate for Exercising Leadership: Foundational Principles
    HarvardX - An Online Learning Initiative by Harvard University through edX
    Jul, 2021
    - Apr, 2026
  • Operations Management Foundations
    LinkedIn
    Oct, 2020
    - Apr, 2026
  • CHHE, Certified Associate Hospitality Housekeeping Executive
    American Hotel & Lodging Association
    Sep, 1997
    - Apr, 2026
  • Project Management
    Udemy
    Jan, 2019
    - Apr, 2026

Experience

  • Norwegian Cruise Line Holdings Ltd.
    • Tampa, Florida, United States
    • Theatrical Stitcher, Costume Design and Wardrobe technician of Entertainment
      • 2022 - Present
      • Tampa, Florida, United States

      I can handle all aspects of costuming alteration in a timely and professional manner for all shows, with professional-level skill and tailoring. Drawing, Sketching, and altering theatrical costuming to the specific request by the wardrobe leads quickly. Proficient in the use of a sewing machine and hand stitching. Operate commercial and industrial equipment—professional alteration for all show costumes.

  • Celebrity Cruises, Inc.
    • United States
    • Housekeeping Manager, Overall Housekeeping Operations.
      • Jul 2019 - Nov 2022
      • United States

      *Direct and inspect the Housekeeping operation of guest staterooms, passageways, and public areas regularly and implement facility cleanliness and upkeep standards. *Control supplies, linens, and equipment inventories to required levels. *Order work orders for guest staterooms and public and crew areas for maintenance repairs. *Ensured hazardous products were maintained in accordance with USPH Rules and all Regulations.*Train all team members on environmental policies. *Supervise laundry and print shop operations as well as the luggage handling process. *Direct regularly scheduled meetings with housekeeping management, staff, and other personnel. Make sure timekeeping is recorded.* Manage the Housekeeping Operations KPI and other metrics to evaluate the performance of the Operations.

  • Self-employed
    • Costa Rica
    • Restaurant Manager,
      • Apr 2017 - Apr 2019
      • Costa Rica

      Control restaurant revenue, profitability, and quality goals. Ensure efficient operation, as well as maintain high production, productivity, quality, and customer-service standards. Coordinate daily Front of the House and Back of the House restaurant operations, Deliver superior service and maximize customer satisfaction, review product quality, Appraise staff performance and provide feedback to improve productivity, Ensure compliance with sanitation and safety regulations. Train new and current employees on proper customer service practices. Manage the Operations of two Restaurants.

  • Norwegian Cruise Line Holdings Ltd.
    • Miami
    • Executive Housekeeper CHHE, Certified Associate Hospitality Housekeeping Executive
      • Apr 1999 - Nov 2016
      • Miami

      *Conducted inspections and manage the entire Hotel Operations of guest staterooms, passageways, Crew area, and public areas regularly and implemented facility cleanliness and upkeep standards. *Managed supplies, linens, and equipment inventories to required levels. * Lead a high-quality team of 198 team members, ensuring they are trained, effective, and adhere to the company policies and procedures.*Prepared work orders for guest staterooms and public areas for repairs. *Ensured maintenance of hazardous products by USPH Rules and SEMS Regulations, and trained crew on environmental policies.• Reduced overtime pay by 30% and increased productivity by implementing a process to eliminate work redundancy.• Produced a strategic plan that reduced the time to prepare rooms and public areas by two hours on turnaround days. Hotel Check-in time is now 12:30 before was 2:30 pm

  • Disney Cruise Line
    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Housekeeping Manager, Overhall Housekeeping operations
      • Feb 1997 - Sep 1998

      As a Consultant overseeing the Hotel operations opening of the first Disney Cruise Line ship, the Disney Magic. Trained all employees and drafted Standard Operating Procedures for housekeeping. Observe the ship’s cleanliness and ensure housekeeping operations and inventory control run smoothly. Wrote schematics for guest rooms, public areas and hallways, crew areas, print shop, laundry operations, pantries, lockers, storerooms, and linen rooms. • Increased sales by 30% by implementing a marketing plan to sell flowers and other products to guests before and after boarding.• Saved $21K in employee turnover by creating the “Servant Leadership Program” to train 30 supervisors on improving their leadership skills.

    • Housekeeper Manager
      • Feb 1996 - Mar 1998

      As a Consultant opened the first Disney Cruise Line ship Disney Magic. Trained all employees and drafted Standard Operating Procedures for housekeeping. Monitored the ship’s cleanliness and ensured housekeeping operations and inventory control ran smoothly. Wrote schematics for guest rooms, public areas and hallways, crew areas, print shop, laundry operations, pantries, lockers, storerooms, and linen rooms.

  • Hospital Dr. Tony Facio
    • Limon, Costa Rica
    • Provision Master
      • Jan 1977 - Jan 1995
      • Limon, Costa Rica

      • Offers all possible assistance to guests takes corrective action on suggestions/complaints and strives for early guest recovery.• Properly reports maintenance deficiencies that require immediate attention and follows-up on their status. Escalates issues as necessary.• Interacts with the staff and appropriate to ensure the efficient resolution of problems and maximize team satisfaction. • Conduct daily meetings with section staff and instructs them on follow-up and special projects.• Preparing daily/weekly performance reports and other reports as required.• Supervise the proper care and use of equipment, trolleys, and cleaning products.• Complete internal requisition forms for needed supplies and ensures that ordering and storage of supplies is maintained to safeguard against waste, shortages or losses.• Report any loss or damage of furniture, fixtures or equipment.

Education

  • 2020 - 2021
    Harvard University
    Leadership Fundamentals
  • 2022 - 2022
    Coursera
    Certified, Scrum Master Certification
  • 2021 - 2022
    Google pour les pros
    Project Management Professional Certificate, Project Management Specialization
  • 1997 - 2021
    AHLEI - American Hotel & Lodging Educational Institute
    CHHE, Certified Associate Hospitality Housekeeping Executive, Business Administration and Management, General Hospitality Management
  • 2020 - 2020
    Linkedin
    Certificate, Operations Management Fundamentals
  • 2019 - 2019
    IBMI
    Certified, Business Administration and Management, General
  • 2019 - 2019
    Udemy
    Certified PM, Business Administration and Management, General
  • 2019 - 2019
    Udemy
    Certified PM, Business Administration and Management, General
  • 2016 - 2016
    Milan Fashion Academy
    Certified Fashion Styling, CFS
  • 2012 - 2013
    Universal Style School
    Certified Universal Style Consultant, 94
  • 2011 - 2012
    Image Resource Center New York
    Certified Color Analysis and Wardrobe Style Analysis, 94
  • 2008 - 2009
    Penn Foster Career School
    Diploma, Hotel, Motel, and Restaurant Management
  • 2007 - 2008
    Penn Foster
    High School Diploma, Hotel, Motel, and Restaurant Management
  • 1999 - 2000
    California Coast University
    Associate's degree, Studied Business Communications, Business and Society, Organizational Theory and Behavior
  • 1995 - 1996
    American Hotel and Lodging Institute
    Certified Hospitality Supervisor CHS, Hospitality Administration/Management
  • 1971 - 1978
    Colegio de Limon
    Bachelor of Applied Science - BASc, General Studies

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