Experience

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  Baltimore Development Corporation

  • United States
  • Government Administration
  • 1 - 100 Employee

  • Senior Director, Neighborhood Development

    • Jan 2023 - May 2024

    The Baltimore Development Corporation (BDC) is the City's economic development arm responsible for business attraction/retention, job creation, and neighborhood development.In this role, I directed economic development initiatives for a portfolio of 135+ neighborhoods, the central business district, five industrial areas, and the Port of Baltimore. I supervised a staff of four to ensure consistent outreach and support to businesses located in the eastern half of Baltimore City. I also directed BDC's Hispanic business development and led its initiatives to support new Americans.As a former data governance analyst, I contributed to BDC's efforts to improve data collection/management in conjunction with its Strategy, Research & Analytics team. I served as the primary data governor for the organization's CRM as well as its cloud-based storage solutions, and I provided customized staff training for these and other software platforms integral to BDC's work. I also directed onboarding procedures for all new staff and coordinated agency-wide social events.

  • Director, Neighborhood Development

    • May 2022 - Jan 2023

    Promoted to a directorship, I expanded my portfolio to lead economic development initiatives for the eastern half of Baltimore City. To that end, I supervised a staff of three, and for much of this time performed multiple roles at once during sustained periods of staffing loss and transition.A significant accomplishment in this role involved the overhauling of BDC's grant programs for the first time in a decade. Emerging from the pandemic and recognizing the need to more aggressively target disinvested neighborhoods, BDC launched its first standard, non-reimbursement grants for the first time in its history.During this time, I also chaired BDC's internal legislation review committee -- frequently authoring and defending agency responses to bills before the Baltimore City Council -- as well as BDC's internal grant review committee.

  • Economic Development Officer

    • Apr 2019 - May 2022

    At BDC, I was hired as the City's Economic Development Officer for southeast Baltimore; accordingly, I supported businesses across 30 neighborhoods, four industrial areas, and the Port of Baltimore. This work was accomplished by providing grants, loans, and technical assistance to businesses across all sectors, with a particular focus on minority and women-owned enterprises. I resolved permitting, zoning, and historic preservation challenges, and as a native Spanish speaker provided all these services to Baltimore's growing Hispanic population. I evaluated RFPs for city-owned property disposition, and I prepared license agreements and rights of entry for these and other real estate projects.I also partnered with city agencies, community groups, and elected officials on major projects to improve infrastructure and public space. Lastly, I authored and defended agency responses to legislation before the Baltimore City Council.

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  Downtown Partnership of Baltimore

  • Baltimore, MD

  • Director of Economic Development

    • May 2016 - Nov 2018
    • Baltimore, MD

    I was responsible for presenting downtown Baltimore as a healthy, vibrant district for businesses, residents, and tourists. Focusing on streetscapes, I managed the Downtown Partnership’s façade improvement program, code enforcement initiatives, and served as its public transportation liaison.Acc...

• 

  Brown Brothers Harriman

  • United States
  • Financial Services
  • 700 & Above Employee

  • Senior Data Governance Analyst

    • Jan 2015 - Feb 2016

    As BBH's Senior Data Governance Analyst, I was responsible for the implementation of BBH’s data governance framework, policies, and standards. Partnering with representatives of various internal departments, I collected and verified business definitions of data and determined their context, sourcing, and use. Identifying processes and applications conflicting with BBH's enterprise data strategy were critical components of this role.

  • Quality Management Analyst

    • Apr 2012 - Dec 2014

    In this role, I primarily performed system testing for internally developed software applications. Test case planning and execution, developer and executive relations, and documentation management were integral to this position. During my first year on this team I logged a 36% defect reduction rate and authored the division's onboarding curriculum.During this phase of my career I also worked in conjunction with Human Resources to develop employee networking programs. These arts-related programs were aimed at improving the overall employee experience with regard to work/life balance, talent attraction/retention, and cross-generational networking. I became the co-chairman of BBH's Latino Cultural Network and served on the bank's Employee Opinion Committee.

  • Strategic Planning & Innovation Analyst

    • Apr 2011 - Mar 2012

    In this role, I managed the relationship between BBH and a recently-acquired company in Virginia. Key responsibilities included conducting and relaying analysis regarding general office function, supervisor effectiveness, and management of technical resources to BBH's home office.

  • Network Operations Technician

    • May 2008 - Apr 2011

    Promoted to a technical role within BBH's Network Operations Center, I refined procedures, provided training, and improved overall IT customer service within the Boston office.

  • Administrative Assistant

    • Jun 2004 - May 2008

    In this entry-level role, I provided Partner, Managing Director, and Senior Vice President administrative support. While data entry and travel coordination were typical responsibilities, I also performed introductory IT support including telephone installation, cabling, and routine troubleshooting. Lastly, I contributed analysis and strategy for several IT and customer service initiatives leading to the first of several promotions.

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  Massachusetts Department of Public Health

  • Boston, MA

  • Administrative Assistant

    • Sep 2003 - Apr 2004
    • Boston, MA

    Immediately upon graduating from college, I managed all forms of customer service for the Massachusetts Board of Registration in Dentistry, a division of the state Department of Public Health. This included licensure of all new and renewing dentists and hygienists, registration and management of ...