Experience

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  OMVE Lab & Pilot Equipment

  • Toronto, Ontario, Canada

  • Field Services Engineer

    • Feb 2020 - Present
    • Toronto, Ontario, Canada

    Training clients to operate equipment Technical support for clients onsite and remote sessionsExperience with beverage processing equipment

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  Traderev

  • Toronto, Ontario, Canada

  • Arbitrator

    • Sep 2017 - Jan 2020
    • Toronto, Ontario, Canada

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  Manheim

  • Canada

  • Arbitrator

    • Nov 2016 - Aug 2017
    • Canada

    • Resolved incoming customer inquiries and advised buyers and sellers on the process, cost, and timing for completion of all inspection and/or buyer claims• Completed outgoing calls including Technical issues follow-up, payout problems, and any other calls necessary to respond to inquiries or issues• Enhanced claims data base by identifying patterns and implementing corrective plans which reduced in 20% the number of incidents• Redefined the arbitration process, generating recommendations and implementing an action plan to improve efficiencies in customer data entry and reporting, which improved customer satisfaction index by 15%• Ensured quick and opportune solutions by implementing more lean and flexible processes within Operations and technical departments which reduced the turnaround arbitration resolution from 7 days to 4 days• Reduced policy lost index by 30% arriving to a mutually acceptable solution by identifying, collecting and enhancing the best practice routines among all the departments involved in the arbitration process • Ensured compliance of Manheim's Arbitration policies, promoting teamwork within all departments involved• Acted as a liaison with federal and state authorities generating successful communication across audiences

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  Mr. Lube Canada

  • Canada

  • Branch Manager

    • Nov 2015 - Oct 2016
    • Canada

    • Increased ticket sales 30% by developing, analyzing and supporting sales metrics reports to senior managers • Generated and maintained accurate data base for the different marketing campaigns to enhance brand awareness,• Achieved consumer satisfaction, acquisition and cross sales goals, promoting long term relationship strategy • Obtained Lube franchise’ Security, Cleanliness Award by enhancing security behaviors, identifying potentially hazardous and taking the corrective actions.

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  Volvo

  • Perú

  • Regional Fixed Operations Manager

    • Sep 2012 - Sep 2013
    • Perú

    • Built customer portfolio of 120 corporate accounts by offering integrated services for the new branch• In charge of 5 supervisors, 25 technicians and 12 warehouse workers• Successfully managed the parts, service, warranty and training departments • Managed the preventive and corrective maintenance of truck and bus fleets for customers • Achieved $1M monthly revenue after 8 months from startup by implementing post sale services tailored to customers such as maintenance contracts and client in-site works • Overachieved profits (40% above the required goal) by targeting and tailoring services to new clients

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  Divemotor

  • Lima

  • Regional After Sales Manager

    • Jan 2011 - Aug 2012
    • Lima

    Mercedes Benz Peru• Increased sales by 50% (from $ 0.95 M to $ 1.5 M per month) by implementing 5S methodology, gaining new full service contracts out of the cities for the mining and construction companies and making new agreements to insurance companies for increasing the revenues of bodywork and paint shop.• Achieved 90% on survey customer satisfaction, by targeting new client’s fleets, increasing the area of workshops, settling up new branches in the main cities, increasing the working hours, and improving the training program for technicians. • Managed a team of 200 people, including technicians, supervisors and foramens in all the branches in the post-sale area.• Successfully managed the parts, service, collision, contracts, warranty and training departments

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  Mas Errázuriz

  • Lima

  • Maintenance Manager

    • Jan 2009 - Dec 2010
    • Lima

    • Managed the maintenance for a low profile underground equipment fleet (i.e. Atlas Copco, Caterpillar and Sandvik scooptrams, dumpers, concrete mixers and jumbos) • Prepared and managed the annual maintenance budget of $ 5 million and controlled efficiently implementing KPIs. In charge of 65 low profile underground mining equipment, 3 own mining camp shops and about 60 mechanics• Supervised repair and maintenance budgets for third party shops and own shops in mining and construction camp sites raising the monthly mechanical availability from 75% to 90%• Prepared and negotiated the loans and maintenance contracts with suppliers like Caterpillar, Sandvik and Atlas Copco, decreasing the maintenance cost ratio by 18%

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  Duke Energy Corporation

  • Maintenance Manager

    • Jan 2007 - Dec 2008

    Canadian Energy Corporation - Aguaytia Peru Operation • In charge of a fleet comprised by 25 long haul trucks and 16 mechanics • Expertise in transport and handle hazardous materials (HAZMAT Level II) participating in various wreck rescues• Controlled operational, maintenance and financial ratios implementing a balance score card• Supervised and elaborated the maintenance plans of the fleet, keeping the mechanical availability by 95%

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  Servicios Selva Central - SIMSA

  • Lima - San Ramon

  • Fleet Maintenance Manager

    • Jan 2001 - Dec 2006
    • Lima - San Ramon

    • Responsible for the maintenance of the fleet of heavy trucks comprised 50 units, earth moving equipment and low profile mining equipment among jumbos, scoops and dumpers keeping the mechanic availability by 90%.Successfully supervised the main maintenance shop and the parts warehouse • Prepared logistic project of cross docking implementation in north and south warehouses decreasing the utilization of the long haul fleet by 10%• Prepared reports on operating costs and fleet efficiency decreasing the fuel and maintenance costs by 8%