Experience

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  General Motors

  • Senior District Sales Manager - Chevrolet

    • Nov 2023 - Present

  • District Sales Manager - Chevrolet

    • Sep 2020 - Present

  • District Sales Manager -Buick GMC

    • Feb 2019 - Nov 2020

  • District Manager of Sales & Fixed Operations Buick-GMC

    • May 2018 - Feb 2019

  • District Manager (DMIT)

    • Jun 2017 - Apr 2018

  • Connected Customer Specialist

    • Jun 2016 - Jun 2017

    • Managed a market of 40 Chevrolet, GMC, Buick, and Cadillac dealerships as a technology specialist for in-vehicle technology. • Primary areas of expertise included infotainment, telematic systems, and mobile technologies and applications, and in-vehicle technology.• Trained and Maintained ongoing relationship with in-store dedicated Certified Technology Experts at every General Motors dealership.• Trained Dealerships Management and sales consultant teams on communicating and demonstrating the value of our in-vehicle technology to customers during the demo and delivery process.• Trained service teams in the redelivery process of technology through education and troubleshooting.• Integrated new technologies such as mobile tablets and the use of mobile applications into the daily operations to increase productivity, efficiency and improve the customer experience. • Drove key performance metrics of CSI, Retention, Technology, Mobile App Usage, and Loyalty for revenue. (Finished ranked Number 9 in the Nation).• Provided feedback to GM Quality, In vehicle Technology, and Engineering teams for future product and process improvements.• Awarded CCS of the month (September 2016).Everything mentioned above was performed in both, the English and Spanish languages.

• 

  Food Lion

  • United States
  • Retail
  • 700 & Above Employee

  • Assistant Store Manager

    • Jun 2015 - Jun 2016

    • Supervised retail operations, inventory levels, and staff of over 55 associates including department managers Grocery Sales Manager, Deli Manager, Produce Manager, Market Manager, Customer Service Manager, Scan Analyst, DSD Receiver, Frozen Food/Dairy Associates, Specialty Merchandise Associates, Grocery Mastery Trainers.• Hired, trained, lead, coached, and developed several department managers to produce wining results including aggressive increase in sales and decrease in costs, (by 24%), shrink as well as weekly budgeting from data analysis.• Strategically lead and developed marketing initiatives to build brand development in associates and customers.• Instructed and lead sessions to diverse group of associates to drive and execute customer satisfaction.• Designed and implemented sales and marketing strategies that increased sales 23% versus last year.• Analyzed financial (P&L), labor, forecast, and budgeting reports to accurate project weekly and monthly sales to meet financial goals.• Translated corporate documents and training aids into Spanish for Spanish speaking customers and associates.Key Achievements: While in this role, in only 9 months of managing a particular store that for 6 consecutive years had not had positive inventory results, my team and I were able to achieve winning inventory results that not only reduced losses but significantly increased store revenue.

  • Graduate Corporate/Retail Management Training Program (RMT)

    • Jun 2014 - Jun 2015

    Corporate/Retail Strategic Special Project: Lead and developed a project that generates 72.2M in yearly sales on private label. Calculated financial risks and conducted a variety of financial analysis utilizing different data financial reports such as P&L. Coordinated with the Marketing, and Creative Design departments and created marketing tools to create awareness of the project. • Suggested and developed customer experience initiatives to business leaders that are in place throughout the company to improve customer and associate satisfaction and increase awareness of the benefits offered through the customer savings program.• Front End Customer Service: Managed the Entire Department Functions including all financial operations and the preparation of daily and weekly financial sales reports (invoicing, reconciliation reports, accounting reports, planning budgets, store sales projections, etc.) as well as monitoring labor productivity using EAM Software.• Store Management: Developed management leadership skills, promoted diversity policy, and analyzed store level financial forecast reports.

  • Center Store Sales Associate

    • Oct 2012 - Jun 2014

    Provided leadership and motivation to promote the company’s Core Values and Mission Statement.Improved labor productivity and coordinated teams to speed up the processes to reduce revenue losses.Created positive shopping experiences by engaging and interacting with costumers resulting in sales improvement (9% versus last year)Developed excellent interpersonal skills by providing exceptional customer service to vendors and clients.

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  Telcel

  • Pachuca de Soto Area, Mexico

  • Account Manager

    • May 2008 - Aug 2009
    • Pachuca de Soto Area, Mexico

    Increased sales at existing customers by over 20% quarterly. Successfully suggested new products to best fit costumer needs.Analyzed financial results to identify trends and opportunities to enhance sales.Earned 95% customer retention rate. Supported costumer concerns in person, online, and over the phone.Troubleshoot products and services to best fit costumer needs and expectations.

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  Modine Manufacturing Company

  • Mexico

  • Accounts Distribution Manager

    • Aug 2007 - Apr 2009
    • Mexico

    Managed several customer, retail and distributor accounts. Supervised, recruited, trained, and oriented sales staff.Designed and implemented sales strategies that exceeded yearly sales expectations by 28%. Increased competitiveness by tracking and analyzing key metrics to identify trends and opportunities.Analyzed financial reports, prepared reports, and recommended plans of action to increase sales productivity.

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  The Church of Jesus Christ of Latter-day Saints

  • Mexico (Guadalajara, Acambaro, Morelia)

  • Voluntary Representative and Regional Assistant Administrator

    • Jul 2005 - Aug 2007
    • Mexico (Guadalajara, Acambaro, Morelia)

    * Held administrative oversight of over 33 full time volunteers from 4 different countries.* Optimized operational reassignments for 136 volunteers with constrains of cost, downtime & infrastructure.* Led by example and inspired teams resulting in increase of key indicators for two geaographic regions.* showed adaptability in managing large group trainings, & seminars.