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Luis Brunet profile image

Luis Brunet

Leder Fellestjenester og systemstøtte at HARALDSPLASS DIAKONALE STIFTELSE
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IT professional with expertise in Internet Services and Information Technology.
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Location
Bergen, Vestland, Norway, NO
Skills
  • Internet Services
  • Call Centers
  • Complaints
  • Information Technology
  • Telecommunications
  • Show all
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Bio

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Luis Brunet is a seasoned IT professional with expertise in Internet Services, Call Centers, Consumer Law, and Information Technology. He has worked as a leader in various roles, including Leder for fellestjenestene og systemstøtte at HARALDSPLASS DIAKONALE STIFTELSE and IKT-Rådgiver at Bergen kommune. Luis holds a Bachelor's degree in Informasjonsvitenskap from the University of Bergen (UiB).

Experience

  • HARALDSPLASS DIAKONALE STIFTELSE
    • Leder Fellestjenester og systemstøtte
      • Jan 2023 - Present

      Leder for fellestjenestene og systemstøtte på Haraldsplass Diakonale Stiftelse. Avdelingen bistår virksomhetene i konsernet på IT, økonomi og HR området.

    • IKT-Ansvarlig
      • Oct 2021 - Jan 2023

      Del av stabsavdeling som skal tjene og utvikle stiftelsen og organisasjonene som eies av stiftelsen. Ansvarlig for IT-aspektet av konsernet.

  • Bergen kommune
    • Norway
    • Government Administration
    • 700 & Above Employee
    • Fagleder IT
      • Nov 2020 - Sep 2021

    • IKT-Rådgiver
      • Sep 2018 - Oct 2020

      Lead and participate in projects, contact point for software and solutions providers for Bymiljøetaten.

  • Webhuset
    • Norway
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Chief Customer Officer
      • Mar 2017 - Aug 2018

      Manage teams, solution selling, managed hosting, web, customer service, plan client activities

    • CSTL
      • Dec 2013 - Mar 2017

      Customer Service Team Lead - Manage team members, execute and plan improvements, hire new members, improve customer experience, and more.

  • NextGenTel
    • Norway
    • Telecommunications
    • 100 - 200 Employee
    • Fagkonsulent Faktura & Innfordring
      • Apr 2013 - Nov 2013

      Collections, accounting, representing NextGenTel in small court cases, preparing cases for settlement meetings, point of contact for accounting/collections company, and more.

    • Fagansvarlig Reklamasjon
      • Jul 2010 - May 2013

      Complains, high priority cases, training, and more.

    • Project Resource
      • Feb 2012 - Nov 2012

      Process modelling and documentation BSS B2B

  • NextGenTel
    • Rådgiver Reklamasjon
      • Nov 2008 - Jul 2010

Education

  • 2005 - 2008
    University of Bergen (UiB)
    Bachelor's degree, Informasjonsvitenskap
  • 2001 - 2004
    Bergens Handelsgymnasium
    Generell Studiekompetanse, Almennutdannelse

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