Experience

• 

  BCA IT, Inc.

  • Purchasing Coordinator

    • Oct 2021 - Present

    Sales & purchasing; Head of client hardware/software upgrades and sales; Customer service; Vendor relationships + management; Manage client contracts and agreements; Service dispatch; Assist with client invoicing and payments via QuickBooks and BNGPayment Portals

• 

  SP Distribution LLC

  • Customer Service Operations Specialist

    • Nov 2020 - Oct 2021

    Operations, Sales– assisted in retailers inventory logistics ;Improved and managed carrier claim (reporting & financial), Led meeting and managed Meeting Minutes; Customer Service–fist response, managed warranty claims and replacements, Updated all systems with correct customer information, Categorized and prioritized daily mail ; Assisted in compliance reporting / checks. Assisted with special projects

• 

  Grove Networks Inc.

  • Service Desk Coordinator

    • Mar 2016 - Jun 2020

    Organized and managed scheduling (Dispatch); Aligned service and technological needs for clients (Customer Liaison); Headed sales department- quoting, ordering, and procurement; Trained all new hires in ConnectWise, ITIL and EOS; Implemented and formalized service reporting through BrightGauge; Supervised office management; Audited and streamlined SOP documentation; Advised in Leadership / Management team; Vendor Relationship Mangement

• 

  BGonzalez

  • Executive Personal Assistant

    • May 2015 - Dec 2015

    Managed personal finances; Coordinated appointments and managed schedules; Supervised household; Arranged personal and business travel; Chauffeured and tutored children

• 

  Bed Bath & Beyond

  • Customer Service Sales Representative

    • Jun 2013 - Jun 2015

    Front Desk Lead; Customer Service Lead; Handled opening and closing of store; Balancing and closing of registers; New hire trainer (for store and individual departments); Bridal registry consultant