Experience

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  Raleigh International

  • Kathmandu, Bāgmatī, Nepal

  • Volunteer Manager

    • Jan 2022 - Apr 2022
    • Kathmandu, Bāgmatī, Nepal

    Part of the team that is the driving force behind the expedition. Working alongside the permanent country staff to ensure the expedition is running smoothly and effectively, and that the young volunteers are safe whilst on their placement. Partly out on the project sites and partly in the country...

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  Lloyds Banking Group

  • Bristol, England, United Kingdom

  • Campaign Manager, Chief Customer Office

    • Jul 2021 - Dec 2021
    • Bristol, England, United Kingdom

    Supporting the wider marketing and communications teams in delivering a new programme for clear, engaging, and empathetic communications for customers. Particularly working with customer services and complaints team to roll out a targeted training programme of communication and empathy principles...

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  Balfour Beatty plc

  • Hereford, England, United Kingdom

  • Project Communications Manager

    • Apr 2021 - Jun 2021
    • Hereford, England, United Kingdom

    A key member of the project senior team, responsible for delivering best practice communications to encourage customer and colleague advocacy.Selected achievements:• Created and implemented new template for locality stewards’ weekly briefings to their parishes.• Designed new look and feel for mon...

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  TSB Bank

  • Bristol, England, United Kingdom

  • Internal Communications Business Partner

    • 2013 - 2019
    • Bristol, England, United Kingdom

    Part of the original team responsible for the newly formed TSB Bank after the separation from Lloyds Banking Group - helping deliver colleague communications at IPO, working directly with the HR Director. This included a campaign of activity to inform and build excitement ahead of listing on the ...

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  Lloyds Banking Group, Retail Banking

  • United Kingdom
  • Financial Services
  • 700 & Above Employee

  • Internal Communications Manager, Group Corporate Affairs

    • Apr 2010 - Oct 2013

    My role involved working with various business units, starting with Marketing and Channels, including London 2012 sponsorship, and then moving on to responsibility for Bank of Scotland colleague communications.• Advise, plan and deliver effective communications for managing directors, including blog, podcasts, and ‘listening to you’ sessions. New BoS blog saw increase of 50% responses from launch.• Create and manage new dedicated communication channels, following review of all existing channels and intranet sites.• Research, write and edit strategic news across all media – with a particular focus on frontline colleagues and specific issues that affect this audience.• Implement a two-way communications flow to ensure a joined up, cohesive listening culture.• Respond to rapidly emerging issues and deliver communications for crisis and contingency actions.Examples include:• Designed and delivered two new intranet sites for newly separated BoS and Lloyds community banks. Launched a dedicated ‘community and charity’ site to encourage volunteers.• Responsible for relationship with London 2012 team, keeping up to date on LOCOG process and maximizing benefits for business unit. Rolled out brand and tone of voice training, managed site visits for torch tour, and coordinated reward programme for direct channels colleagues.

  • Communications Manager, Telephone Banking

    • Feb 2004 - Apr 2010

    In this role I started out primarily focused on customer communications, which then evolved to become more involved with internal communications.• Deliver communications for major change campaigns, supporting group integration to ensure colleagues are engaged and up to date.• Responsible for managing operational communications and developing integrated plans. Ensuring the right message gets to the right people at the right time.• Develop and maintain key stakeholder relationships across the business and supporting functions, making sure news is relevant, timely and accurate.• Responsible for press office relationship; developing proactive strategies, planning research and coordinating reactive responses.Examples include:• Developed marketing collateral and managed internal branding for UK contact centres – bringing brand values to life. Coordinated site surveys, installation of merchandising units, and maintenance.• Successfully designed and delivered various service mailing campaigns and created new welcome packs for new telephone banking services.

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  Randstad

  • Bristol, England, United Kingdom

  • Recruitment Consultant

    • 2003 - 2004
    • Bristol, England, United Kingdom
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  AGL

  • Adelaide, South Australia, Australia

  • Assistant

    • 2002 - 2003
    • Adelaide, South Australia, Australia
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  CLERICAL MEDICAL FINANCE PLC

  • Bristol, England, United Kingdom

  • Senior communications executive and in-house editor

    • 2000 - 2002
    • Bristol, England, United Kingdom
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  LLOYDS TSB GENERAL INSURANCE LIMITED

  • Newport, Wales, United Kingdom

  • Product Manager

    • 1997 - 2000
    • Newport, Wales, United Kingdom
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  Fujitsu

  • London, England, United Kingdom

  • Marketing Executive

    • 1995 - 1996
    • London, England, United Kingdom