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Lucille Coward profile image

Lucille Coward

Chief People Officer at Cairns Airport
Intro Book
Transformational HR leader with expertise in change management and organizational design.
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Location
Cairns, Queensland, Australia, AU
Skills
  • Change Management
  • Employee Relations
  • Performance Management
  • Coaching
  • Hr Strategy
  • Show all
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Bio

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Lucille Coward is a seasoned HR professional with extensive experience in change management, employee relations, and organizational design. She has held various leadership roles in organizations such as Cairns Airport, HRToolkit, Hall's Group, and Auckland Council, where she has driven transformation and culture change, managed employee relations, and led organizational redesign projects. Lucille holds a Master's Degree from the University of Sydney and a Graduate Diploma in Industrial Relations from QUT.

Experience

  • Cairns Airport
    • Cairns, Australia
    • Chief People Officer
      • Mar 2017 - Dec 2019
      • Cairns, Australia

      People management strategic advisor and counsel to the CEO to establish and implement organisational architecture for Cairns and Mackay Airports. Driver of the People Plan that delivered transformation and culture change from asset centric to a customer-centric commercially focused business model able to deliver on the Airport’s Core Growth Strategy.

  • HRToolkit
    • Auckland, New Zealand
    • Human Resources Manager
      • Oct 2016 - Jun 2017
      • Auckland, New Zealand

      Contract HR support to small business - educating, empowering and equipping small business owners to manage employee issues and to know when to ask for specialist assistance

  • Hall's Group
    • Auckland, New Zealand
    • Group Human Resources Manager
      • Dec 2015 - May 2016
      • Auckland, New Zealand

      Leader of HR, training and safety teams, partnership with management to support the national refrigerated transport and logic’s business with 500+ staff

  • Auckland International Airport Limited
    • Auckland, New Zealand
    • Human Resources Manager
      • Nov 2014 - Aug 2015
      • Auckland, New Zealand

      Leading people management across a commercial, fast paced NZX10 success

  • National Hauora Coalition
    • Auckland
    • HR Change Manager
      • Sep 2014 - Oct 2014
      • Auckland

      Strategic advisor to Executive Leadership Team driving change to deliver a sustainable, fit-for-purpose organisational structure facilitating role clarity, career paths and promotion of middle management capability and accountability

  • New Zealand Human Rights Commission
    • Auckland
    • Human Resources Manager
      • Jun 2013 - Mar 2014
      • Auckland

      Strategic advisor to Execu've Director and management team, refreshing the na'onal opera'ng model and transi'oning to new ways of working

  • RailCorp
    • Sydney, Australia
    • Organizational Design Specialist
      • Aug 2012 - Feb 2013
      • Sydney, Australia

      Organisation design, position and business analysis, collaboratively working with General Managers to facilitate voluntary separations and transition strategies to support implementation of the new operating model for Sydney Trains and NSW Trains.

  • Elders
    • Auckland
    • Manager Human Resources
      • Aug 2011 - Mar 2012
      • Auckland

      Executive Team Member and prime strategist for organisational redesign of a multi-site commercial operation. Refocus of core business and sales staff capability building lifted productivity by 50%

  • Auckland Council
    • New Zealand
    • Government Administration
    • 700 & Above Employee
    • Change Consultant
      • Feb 2011 - Aug 2011

      Facilitation of change strategy to transition and harmonise job roles and conditions of staff from recreation facilities at Auckland's prevously autonomous local authorities.

    • Employee relations manager
      • Feb 2010 - Jan 2011

      Managed employee relations during merger of 8 local authorities into one of the largest employers in NZ.Negotiated 3 collective employment agreements. Led Capability and Development Unit during transition, including rollout of communication strategy and career transition support services.

  • Fulton Hogan
    • Auckland
    • HR Specialist
      • Mar 2011 - Jun 2011
      • Auckland

      Strategist for people perspective of a $1.4b NZTA PPP bid. Negotiated multi-employer Trans-Tasman Collective Agreement.

  • Cognition Education Ltd
    • Auckland / Abu Dhabi / Doha
    • Director Human Resources
      • Jun 2008 - Nov 2009
      • Auckland / Abu Dhabi / Doha

      HR strategic and operational leadership in a dynamic international education consultancy including sourcing and support for NZ and expatriate teachers to education reform projects in United Arab Emirates and Qatar.

  • Te Pou o te Whakaaro Nui
    • Auckland
    • Strategic HR Consultant
      • 2006 - 2007
      • Auckland

  • University of Sydney
    • Sydney
    • Director Human Resources
      • 2005 - 2005
      • Sydney

  • University of Western Sydney
    • Sydney, Australia
    • Director Human Resources
      • 2001 - 2005
      • Sydney, Australia

      HR leadership supporting merger of 3 universities to unitary structure, effectively managing consultation and restructure in highly unionised environment. Programme leader delivering HR process redesign, systems enhancement, and realignment of service delivery and organisation design strategies. Negotiated multi-union Enterprise Agreement in industrially volatile climate.

  • Australian Broadcasting Corporation
    • Sydney, Australia
    • Head Management Services
      • 1992 - 2001
      • Sydney, Australia

  • NSW Ministry of Transport
    • Sydney, Australia
    • Manager Human Resources
      • 1990 - 1992
      • Sydney, Australia

Education

  • The University of Queensland
    B.A.
  • QUT (Queensland University of Technology)
    Graduate Diploma in Industrial Relations
  • University of Sydney
    Master's Degree

Suggested Services

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Industry Focus. “Aviation and Aerospace Component Manufacturing”

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