Experience

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  ChatFood

  • United Arab Emirates
  • Technology, Information and Internet
  • 1 - 100 Employee

  • Senior Key Account Manager

    • Oct 2022 - Present

    Senior Account Manager helping key accounts to grow their direct online ordering reach and revenue, by providing them with constant analysis, performance reviews and suggesting tailored features and implementations, to ensure that their marketing efforts, operational needs and expansion plans are all addressed and taken care of, yielding effective results.Data build and analysis, financial reporting and benchmark sales growth techniques are just a few of the skills used on a day-to-day basis to ensure sustainable growth for the merchants in the portfolio.

  • Product Manager

    • Jun 2021 - Sep 2022

  • Head of Operations

    • Jan 2021 - Jun 2021

  • Head of Customer Success

    • Feb 2019 - Jan 2021

    In this position I take care of the whole system implementation process, both creating information as well as being the interface between us and the customer. System and process design, training, whishlist request organization and documentation process are some of the most frequent tasks.

• 

  ChatFood

  • Dubai, United Arab Emirates

  • Business Development Manager

    • Oct 2018 - Nov 2018
    • Dubai, United Arab Emirates

    As Business Development Manager I reach new customers (restaurants) and maintain and improve the relationship with the current ones, promoting turnkey online ordering solutions, from building websites to integrated ordering platforms. Researching, clustering, targeting, contacting and actively creating partnerships are some of the daily activities.

• 

  Vietnamese Foodies

  • Dubai, United Arab Emirates

  • Business Development Manager

    • Sep 2018 - Nov 2018
    • Dubai, United Arab Emirates

    As Business Development Manager I reach new corporate customers and maintain and improve the relationship with the current ones, promoting the dedicated Healthy Business Lunch Menus within companies and enterprises in Dubai. Researching, clustering, targeting, contacting and actively creating partnerships are some of the daily activities. I'm also responsible for the LinkedIn Company's Page and profile.

• 

  ToolsGroup

  • United States
  • Software Development
  • 300 - 400 Employee

  • Wellness Manager

    • Aug 2017 - Aug 2018

    As a BU Wellbeing Manager I had the opportunity to focus part of my time on providing wellness initiatives and programs/projects to the employees and the working environment overall, improving personal motivation and company belonging feeling, as well as team-building and greater connection between two physically separated offices.. Leading a team of four people, we practically implemented from scratch a new culture of internal WellBeing in the company, creating tools, methodologies, KPIs and motivating a yearly approved budget raise of more than 400%.

  • Supply Chain Management Consultant

    • Sep 2016 - Aug 2018

    As an Application Consultant for Supply Chain solutions, I was the Project Manager on SCM Process and System modelling to meet customer's needs (as-is and to-be), through business analysis and system setting and customization. Fully understanding of the client's Supply Chain and Supply Chain Management was the basis to implement or improve their planning process. Such projects could go from Masterdata review and structure, passing through Advanced Forecasting (Seasonality, Trend, Promotion, Daily Sales Profiles and Accuracy/KPI analysis), followed by Inventory Planning (Service Level Measuring and Management, Stock Policies, Lot Size Analysis in a MultiEchelon scheme; finally coming to the Replenishment Modelling and Analysis, building up with the client the best planned replenishment (purchase/manufacturing) proposals. I was also responsible for giving theoretical and practical training on Demand Planning, Fulfillment Planning and Replenishment Planning areas.For ongoing projects, I would manage and implement logic and process improvements, through either methodology changes or software customization. Creation of KPI and Customer Satisfaction was also a constant for ongoing projects.Some examples of the work developed are:• Creation and review of clients deliverables;• Implementing different phases of projects including requirements gathering, solution designing, solution configuration, user training and testing;• Leading the extraction, transformation, and loading of clients supply chain source data to create planning models;• Creating supply chain models including forecasting and demand planning, inventory optimization and replenishment planning;• Preparing and delivering User training using standard and clients customized materials;• Developing User Acceptance Test plans and support clients users through the testing phase;• Providing support through the “go live” and transition period to ensure smooth production start- up for the clients.

• 

  SINTECO

  • Belluno Area, Italy

  • Project Manager

    • Jan 2016 - Jul 2016
    • Belluno Area, Italy

    Project Manager for Industrial Automation solutions. I was responsible for following up the initial sales discussions that were took with the customer, understanding if any addendum was required to the agreed machines. Such automation were CAD designed, so I would manage the information exchange between all internal departments, such as mechanical and dynamic designers, electrical system designers, purchasing, builders and programmers, testers, manual writers and so on. The final product was a high technology automated and robotic assembly lines tailored for the specifics needs of each different client and market.

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  Accera - Supply Chain Solutions

  • São Leopoldo RS Brasil

  • S&OP Consultant

    • May 2013 - Jun 2015
    • São Leopoldo RS Brasil

    Project Manager for Demand and Sales Planning IT Solutions. Management of cross teams in order to achieve the perfect mix of standard + tailored solution to the clients, guaranteeing the time and quality of implementation.

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  Fiat Group Purchasing

  • Turin e Região, Itália

  • CNH Technical Cost Reduction Specialist - Best Cost Countries

    • Jun 2012 - Apr 2013
    • Turin e Região, Itália

    Program Management – Technical Cost Reduction dept. – Best Cost Country implementation ( mainly China and India ) – Case New Holland SectorProgram Management for the implementation process of re-sourcing activity in Best Cost Countries, coordinating inter-Functional team (central sector function and local Best Cost Country offices) involved in the development, validation and start of production of BCC supplier of direct material components.

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  MSX International

  • Turin, Italy

  • Technical and Administrative Consultant

    • May 2010 - Jun 2012
    • Turin, Italy

    Assessing warranty claims from Fiat Group European markets;updating the claim database and handling dealer issues concerning Fiat Warranty Contracts reimbursements; taking part on technical decisions regarding repair payments.

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  AIESEC no Brasil

  • Porto Alegre e Região, Brasil

  • Sales and Match team

    • 2009 - 2010
    • Porto Alegre e Região, Brasil

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  Contgraf Formulários Contínuos

  • Desenhista CAD - Projeto e Manutenção

    • Nov 2008 - Mar 2009

    Acompanhamento do processo produtivo de formulários contínuos, impressões offset, impressões planas, corte e empacotamento de resmas de papel. Gerenciamento e criação de banco de dados CAD dos projetos de máquinas da indústria papeleira. Manutenção de máquinas e estoques. Geração de pedidos de compras.