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Lucas Gaston La Grutta profile image

Lucas Gaston La Grutta

IT Support Specialist at Billabong Argentina
Intro Book
IT professional with extensive experience in technical support, system administration, and customer service.
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Location
Argentina, AR
Languages
  • English Full professional proficiency
  • Spanish Native or bilingual proficiency
  • Italian Elementary proficiency
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Bio

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Lucas Gaston La Grutta is a seasoned IT professional with extensive experience in technical support, system administration, and customer service. He holds a Bachelor's degree in Social Sciences and has developed full professional proficiency in English, native proficiency in Spanish, and elementary proficiency in Italian. With over 9 years of experience in IT support, he has worked for various companies, including Billabong Argentina, Penalty, Lenovo, Grupo Arcor, Atento Argentina, and TeleTech.

Experience

  • Billabong Argentina
    • arge
    • IT Support Specialist
      • Oct 2021 - Present
      • arge

      Transact in the company's systems (ERP, WMS, etc) Provide support to users physically and remotely, in the different locations of the companies in the face of inconveniences and needs related to Hardware and Software. Maintenance of the systems and CCTV infrastructure installed at each point of sale or plant of the companies,

  • Penalty
    • Nuñez buenos aires
    • Administrador de sistemas de TI
      • Dec 2019 - Aug 2021
      • Nuñez buenos aires

      Computer support specialists and network administrators helping users and organizations servers and DB. Excel, Windows Server, Active Directory.

  • Lenovo
    • Greater Buenos Aires, Argentina
    • Sales Transaction Support Rep
      • Dec 2015 - Jul 2018
      • Greater Buenos Aires, Argentina

      I worked in the position of Customer Delight Specialist in the part of Billing analyzing and solving different problems that arise in the exchange of data and Level 1 of Support of the LSCS tool, solving first level tickets that users of the tool used by the team of CBSO-DCG and Lenovo Business Partners.

  • Grupo Arcor
    • Greater Buenos Aires, Argentina
    • Sales
      • Feb 2014 - Nov 2015
      • Greater Buenos Aires, Argentina

      Direct seller in Dulcenort S.A. official distributor of Arcor in the area of ​​Vicente López and San Isidro.

  • Atento Argentina
    • Greater Buenos Aires, Argentina
    • Customer Service Representative
      • Dec 2012 - Sep 2013
      • Greater Buenos Aires, Argentina

      Customer service of the emergency line of the company Edesur

  • TeleTech
    • Buenos aires
    • Customer Support Specialist
      • Oct 2009 - Aug 2012
      • Buenos aires

      Customer service and technical service throughout the United States. During the first year unpacking in technical service of different electronic products from televisions, routers, dvd players of the brand Best Buy, during the second period he put orders to technicians of Time Warner, a cable, internet and telephone company.

Education

  • 2004 - 2008
    ESB Escuela Nº 14
    Bachelor´s, SOCIAL SCIENCES

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail Apparel and Fashion”

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