Experience

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  Digital8

  • Australia
  • Advertising Services
  • 1 - 100 Employee

  • Account Project Manager

    • Jun 2023 - Present

    Played a crucial role in ensuring the successful execution of projects and maintaining strong relationships with clients. Acted as a liaison between the internal project team and the client, facilitating effective communication and coordination. Was responsible for coordinating and organising projects, ensuring smooth project execution, and providing support to the project management team. Assisted in project planning, scheduling, and tracking, as well as client communication, documentation, and team collaboration. Contributed to quality assurance activities and actively participated in process improvement initiatives.Accomplishments:- Managed a portfolio of projects across different industries including education, non-profit B2B, E-commerce and digital sectors.- Successfully delivered website and app projects using several different technologies such as Flutter, WordPress, Shopify, Drupal and PHP.

  • Digital Content Strategist and copywriter

    • Feb 2023 - Jun 2023

    Provided support to the PPC, Social Media, and SEO leads through content and data-driven initiatives. Created both short and long-form content to enhance digital presence, including but not limited to websites, emails, apps and social media.

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  Sniip

  • Australia
  • Financial Services
  • 1 - 100 Employee

  • Compliance and operations officer

    • May 2022 - Jan 2023

    Oversaw the reconciliation of multiple bank accounts to uphold seamless transaction flow. Conducted in-depth analysis of transactions, detecting and assessing Money Laundering/Terrorist Financing (ML/TF) risks. Took charge of identifying and investigating fraudulent transactions promptly and efficiently. Spearheaded the review and update of transaction monitoring rules, ensuring their fitness for purpose. Managed BPAY error corrections and refunds with precision. Independently conducted comprehensive reviews of all Know Your Customer (KYC) processes. Ensured that customer inquiries were handled appropriately, addressing all concerns and complaints in a timely and effective manner.Accomplishments:- Managed Operations and Compliance during a period of growth in which the transaction volume tripled. - Maintained the chargeback levels by reviewing and updating transaction monitoring rules. - Ensured that all 16+ staff of the company received annual compliance training to keep up to date on latest procedures.

  • Customer service and operations assistant

    • Oct 2021 - Apr 2022

    Acted as the primary point of contact for customer inquiries, ensuring a responsive and satisfactory experience. Efficiently triaged and logged phone calls, questions, and messages across internal departments as necessary for business operations. Offered comprehensive general administration support to the Executive team. Supported and implemented procedures aimed at enhancing overall business performance. Maintained and updated Sniip website FAQs and the support knowledge base. Played a role in reviewing Sniip bill transactions whilst undertaking various operational tasks as needed.

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  Pakall Pty LTD

  • Brisbane, Queensland, Australia

  • Sales support and customer service officer

    • May 2021 - Oct 2021
    • Brisbane, Queensland, Australia

    Managed all customer contacts, including stock reports, focussing on service delivery, quality, and supply to ensure optimal customer satisfaction. Collaborated with sales representatives by providing support with quotations, samples, and reports, contributing to the facilitation of business development initiatives. Maintained the Customer Relationship Management (CRM) system and played a pivotal role in ad hoc sales and marketing tasks as needed.

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  Judicium Education

  • London, England, United Kingdom

  • Marketing and administrative assistant

    • Jul 2020 - Mar 2021
    • London, England, United Kingdom

    Managed the creation, editing, and publication of all digital content, encompassing blogs, posters, landing pages, and emails. Undertook the day-to-day management of the website, ensuring the continuous update and upload of new content. Spearheaded the management and update of content within email automations, while maintaining the CRM (Salesforce) with the latest data. Provided a diverse range of services tailored for all types of schools, from HR, Health & Safety, Clerking & Governance, GDPR, Data Protection Officers, and School Improvement.Accomplishments:- Independently adapted in person seminars to an online webinar format during the pandemic in London whilst increasing participants by 5 fold.- Maintained and updated a new website project (judicium.co.uk), including creating digital content and SEO strategy.

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  Frans Hals Museum

  • Haarlem en omgeving, Nederland

  • Development and event management work experience

    • Aug 2017 - Jan 2018
    • Haarlem en omgeving, Nederland

    Organized and coordinated events for major donors, showcasing an ability to manage intricate details seamlessly. Independently took charge of securing venue rentals for museums and event businesses, ensuring smooth logistics and successful execution. Maintained the CRM database, fostering efficient data management and facilitating streamlined communication.

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  Museum Boijmans Van Beuningen - Rotterdam

  • Rotterdam Area, Netherlands

  • Development and relationship management Intern

    • Jan 2016 - Jun 2016
    • Rotterdam Area, Netherlands

    Contributed significantly to the production of events, demonstrating a proactive and hands-on approach. Independently managed the Friends administration and recruitment process, showcasing effective organizational and interpersonal skills. Played a key role in administration tasks, including the maintenance and management of the CRM database, ensuring accurate and streamlined data for enhanced operational efficiency.