Experience

• 

  Chubb

  • Auckland, New Zealand

  • NZ Claims Manager

    • Apr 2019 - Present
    • Auckland, New Zealand

• 

  BT Financial Group

  • Australia
  • Financial Services
  • 700 & Above Employee

  • Operations Manager

    • Jul 2017 - Jul 2018

  • Sales Performance Manager

    • Nov 2015 - Jun 2017

  • Sales Coach

    • Nov 2014 - Oct 2015

    The core function of my role was to develop the sales skills at BT Financial Group to achieve an uplift in sales conversion rates, improve conversation quality and forge lasting customer relationships with more Australians, to ensure their futures are protected.The dual responsibility of my role was to act as a key line of defence for risk and compliance obligations across the unit, which involved having knowledge of Australian regulation standards.This included developing various training and coaching methods, staying up to date with best practice sales and compliance techniques, monitoring reports for trends and insights that enabled me to educate and improve results.

• 

  Lumley Insurance

  • Australia
  • Insurance
  • 1 - 100 Employee

  • Claims Manager - Westpac

    • Apr 2012 - Oct 2014

  • Claims Team Leader

    • Aug 2011 - Apr 2012

• 

  IAG New Zealand Ltd

  • Australia
  • Insurance
  • 700 & Above Employee

  • Claims Team Leader

    • Nov 2010 - Aug 2011

  • Team Leader - Commercial Insurance

    • 2006 - Nov 2010

  • Team Leader - Agent Business Centre

    • 2004 - 2006

  • Various Roles

    • 2000 - 2004

• 

  Transroute Tunnel Operations

  • Maintenance Administrator

    • 2009 - 2009

    Office Administration duties while on OE, living in Dublin Ireland.