Experience

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  Maple Ridge Chrysler Jeep Dodge

  • Canada
  • Motor Vehicle Manufacturing
  • 1 - 100 Employee

  • Payroll Manager

    • Jan 2024 - Present

  • Business Development Coordinator

    • Mar 2023 - Jan 2024

    ● Improved the tracking process, for the sales force team, in the company system.● Handled different types of objections to set an appointment for buy-in or trade-in on calls.● Building rapport with guests by asking open-ended questions to confirm and narrow down specificinformation.● Responding to inbound internet inquiries in a timely and informative manner in Gubaggo.● Building good practices to get a high NPS (Net Promoter Score) and other customer service KPIs as acompany.● Analyzing customer behavior, developing strategies, and adjusting e-mails and campaignsaccordingly

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  Mibanco, banco de la Microempresa

  • Lima, Peru

  • Senior Business Development Analyst

    • Jan 2020 - Dec 2021
    • Lima, Peru

    • Worked under the Agile methodology framework.• Identified, evaluated, and implemented strategic plans and business development opportunities according to Key Performance Indicators (KPIs) following government policies and minimizing risks. • Visited Bank branches to improve commercial processes and customer experience.• Analyzed competitor data to recognize and articulate important events, trends, and benchmarking.• Led simulations using an IVR bot as a prototype to be included as part of the Call Center. • Extracted the information from the SQL database and connected with Power BI to get dashboards to prepare the complete project analysis.

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  Cencosud S.A.

  • Lima, Peru

  • Supply Chain Analyst

    • Nov 2017 - Dec 2019
    • Lima, Peru

    ● Ensured the stock of the merchandise which represented the 80% of the sales preparing an accurategeneral supply plan and load balance on the Distribution Centre.● Contributed to the omnichannel goal of the company successfully ensuring and monitoring the supplyof promotion’s retro planning, the Gantt of commercial flyers and for the E-commerce promotions.● Monitored and controlled successfully the execution of the supply plan through KPIs such astraceability, availability of merchandise in the store, supplier Fill Rate, DC service level, and Open ToBuy available extracting historical data from SAP Business Warehouse 6.0.● Contributed to participating in the testing phase of the update to the SAP version system interactingwith others across departments/roles of the company with the areas involved in the supply process(Commercial, Space Administration, Business Analytics, Parameterization, Transportation).● Led continuous improvement in supply processes: visited top stores and raise the OSA (On ShelfAvailability) to take adjustment actions in the parameterization, as well as raised missing merchandisein exhibition spaces to adjust the purchase projection.

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  Antamina

  • Provincia de Lima, Peru

  • Maintenance Engineering Internship

    • Apr 2017 - Oct 2017
    • Provincia de Lima, Peru

    • Prepared the general supply plan and load balance on the Distribution Centre (DC).• Monitored and control of current processes (information, deadlines, formats) according to the retro planning and Gantt of inserts.• Generated and monitor the execution of the supply plan through KPIs such as: traceability, availability of merchandise in store, supplier fill rate, DC service level, Open To Buy available.• Led continuous improvement in supply processes: visit top stores and raise the OSA (On Shelf Availability) to take adjustment actions in the parameterization as well as raise missing merchandise in exhibition spaces to adjust the purchase projection.

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  Komatsu Mining

  • Peru

  • Field Service Operations Internship

    • Aug 2016 - Mar 2017
    • Peru

    Cost control of Service Orders.● Coordination with suppliers the purchase of assets, tools, materials, supplies and/or services.● Preparation of technical quotes. Generation of PR and HES in SAP.● Enter mine requirements in SAP.● Support in updating the materials master.● Support in the control of the LCM module in SAP. Updating maintenance plans and treecomponents for each fleet of equipment.● Control and traceability of tools in the Field Services area from the warehouse to the different sites.