Experience

• 

  RBA Group

  • Operations Manager

    • Apr 2023 - Present

• 

  Renovation Kingdom

  • Sydney, New South Wales, Australia

  • Sales and People Manager

    • Jul 2022 - Mar 2023
    • Sydney, New South Wales, Australia

• 

  RBA Group Australia

  • Sydney, New South Wales, Australia

  • Architectural Consultant

    • Jan 2022 - Jul 2022
    • Sydney, New South Wales, Australia

    Providing expert advice and stand out customer experience to all customers and business contacts. Working with customers of all sizes on finding washroom solutions with quality products, pricing and service.

• 

  Renovation Kingdom

  • Taren point

  • Showroom Manager

    • Apr 2021 - Jan 2022
    • Taren point

    Providing expert advice and exceptional customer experience to all customers looking to improve their personal bathrooms, kitchens and laundry's

• 

  Madken

  • Australia
  • Retail
  • 1 - 100 Employee

  • Operations Manager

    • Nov 2015 - Apr 2021

    Madken Holdings provides customers with a range of commercial washrooms, cleaning, hardware, safety and medical products. I commenced as a Customer Service Representative and was promoted to Operations Manager in November 2015.Leading and managing the customer service, warehouse, accounts and marketing teams, I was responsible for ensuring the delivery of an exceptional level of customer service when managing customer orders. Developing strategies to drive sales growth, I ensure detailed product knowledge to drive cross selling where appropriate. Consistently delivering monthly sales increases, I maintain strong relationships with suppliers to diversify business product offerings. Driving brand awareness, I support the Marketing Assistant in the delivery of marketing strategies including social media marketing, EDMs, promotional items, business attendance at trade shows and completing market research.

  • Customer Service Representative

    • Apr 2015 - Nov 2015

    Main duties of role included answering customer enquiries and helped processing orders/quotes via email and phone. Also listed new products, liaised with suppliers, placed supplier orders, assisted with receiving of goods/picking/packing of orders in warehouse. Assisted with training of new employees.

• 

  The Athlete's Foot Australia

  • Miranda, New South Wales, Australia

  • Fit Techician

    • Oct 2019 - Feb 2021
    • Miranda, New South Wales, Australia

    The Athlete's Foot is a global retailer of athletic inspired foot-wear, apparel and accessories.As a trained Fit Technician, I am responsible for sizing and matching appropriate footwear in line with the needs of the customer. Providing a high level of service at all times, I am also responsible for managing general enquiries and processing sales.

• 

  Owen Hodge Lawyers

  • Australia
  • Law Practice
  • 1 - 100 Employee

  • Legal Assistant

    • May 2014 - Apr 2015

    Owen Hodge Lawyers is a Sydney based legal firm specialising in a range of areas including commercial litigation, family law, personal injury and commercial property. Commenced as an Officer Junior and was promoted to Legal Assistant in June 2014.I was responsible for providing a high level of executive support to one partner and four solicitors and providing an exceptional level of client service.Completing a broad range of administrative tasks, I was responsible for liaising with legal professionals, barristers, courts and other external stakeholders.

  • Office Junior

    • Feb 2014 - May 2014

    Reception relief, filing of documents, archiving of folders/cases, kept office clean, ordered office supplies, assisted with typing etc

• 

  Subway

  • Sutherland, New South Wales, Australia

  • Subway server

    • 2014 - 2014
    • Sutherland, New South Wales, Australia